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Customer Service Associate

2 weeks ago

Mississauga, Canada Gourmet Food Solutions Inc Full time

**Customer Service Associate**
- **Core Responsibilities**_
- Greeting customers, clients and accepting deliveries
- Receive, process, and verify the accuracy of orders from customers utilizing the organizations’ internal software system.
- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to the problem; expediting correction or adjustment; follow up to ensure resolution.
- Co-ordinate the handling of difficult and unusual situations
- Coordinating communication between customers and vendors as required
- Coordinating transport logistics and ensuring transport costs are on track as budgeted.
- Assisting with general office administration as required.
- **Job Terms**_
- Probationary Period: 3-months
- Shift Requirement: Day shift, must be flexible to fit in different shifts according to business requirement including Saturday or Sundays.
- **What you should have**_
- Minimum 1 year receptionist experience
- Minimum 1 year experience in customer service, preference to call-center experience.
- Foodservice industry knowledge, experience in produce sector is strongly preferred.
- Excellent communication, organizational and problem-solving skills.
- Must be able to work in a fast-paced environment.

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Mississauga, ON L5S 1V7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person