Relocation Coordinator/move Manager

2 weeks ago

Mississauga, Canada Armstrong Moving Full time

Armstrong Moving is a professional moving company that has provided top-tier services to an extensive range of clients on a global scale, since 1963. As one of the largest members of United Van Lines in Canada, and partnerships with over 600 international moving companies, we are well equipped to execute the relocation requirements of our clients.

Due to continued growth, we seek **a Relocation Coordinator / Move Manager** to join our team of dedicated and long-serving employees from our Mississauga, ON office.

**What we Offer**:

- Competitive wages and group benefits plan, including dental and vision care
- Comprehensive training program and ongoing development through Armstrong College
- Exciting and challenging work for a successful and proud Canadian employer
- An awesome team of dedicated individuals

The **Relocation Coordinator / Move Manager** is responsible for assisting clients throughout their move process as they relocate throughout the world. The successful Move Manager is meticulous with attention to detail and understanding of the intensely competitive opportunities they are responsible for.

**Main Responsibilities**:

- Assist clients during the move process as they relocate throughout the world
- Set and maintain expectations, keeping the clients informed at each stage of the process
- Coordinate the entire move process including liaise with global moving partners, transportation/freight providers, collect customs documentation, etc.
- Be proactive with communications, trouble shooting and problem solving
- Follow our thorough processes to ensure database management integrity and best in class customer support
- Communicate with all stakeholders in a timely and professional manner
- Deliver an all-around exceptional relocation experience for our clients
- Other related duties as required

**Required Experience and Skills**:

- A bachelor’s degree, or equivalent in education and experience is preferred.
- Minimum 2 years successful experience in a high-touch customer service environment is required.
- Minimum 1 year experience in a logistics/transportation role in a fast-paced environment is highly desirable but not mandatory.
- Previous work experience as a Move Manager for an international moving company is preferred.
- Excellent communication skills, both verbal and written.
- Strong command of the English language (written and spoken) required. Strong command of other languages may be an asset.

**No Agencies Please**

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- moving industry: 2 years (preferred)
- relocation coordinator or similar: 2 years (preferred)

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