Operations Performance Lead

Overview:
As the Operations Performance Lead you will drive and develop an Operational Key Performance Indicator (KPI) framework and dashboards rooted in data to provide clear and concise measures to forecast our performance and determine KRI’s and operational gaps, and ensure customer experience goals are met. Working across multiple cross-functional teams, you will ensure the framework and mechanisms remain calibrated and accurate as an integral tool in managing the respective line of business in Operations.

**Responsibilities**:

- Support the strategic and operational plans and divisional roadmaps by lines of business, including monitoring and driving progression
- Support budgeting, forecasting, monitoring for division
- Support the development of the yearly analytic requirement road maps from a department level
- Collaborate with various business areas to establish and implement change
- Develop and maintain operational KPIs, dashboards and delivery standards, including monitoring for continuous improvement
- Measure and forecast performance
- Build, communicate and ensure accuracy and calibration of operational capacity analysis tools
- Provide data vital to decision making, including supporting various negotiations
- Prepare various analysis, presentations, materials
- Coordinate divisional response for various corporate activities
- Drive operational continuous and incremental improvement through the use of data
- Guides lines of business with risk controls and KPIs
- Build and develop criteria for operational audits and compliance monitoring

Qualifications:

- University degree in Commerce, Business Administration, or related discipline
- Near completion (or completion) of an accounting designation (CPA)

OR
- University degree in Commerce, Business Administration, or related discipline
- Charted Insurance Profession (CIP) designation

Employee Benefits:
**Health benefits**

We offer a comprehensive health benefits program that includes:

- flexible health, dental and vision plans
- health spending account
- travel health coverage
- other extended health benefits such as ambulance, massage and physiotherapy

**Financial security**

In an effort to support financial security, we offer:

- registered pension plan
- group, dependent, and optional life insurance coverage
- critical illness insurance
- sick leave to cover short-term disability
- long-term disability

**Wellness**

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

- vacation entitlement
- maternity, parental and adoptive leaves
- bereavement and family responsibility leaves
- employee and family assistance program
- mental-health programming
- lunch-and-learn offerings
- discounted gym memberships and wellness account

**Diversity and inclusion**

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

**Employee recognition**

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

**Professional development**

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

**Safety and health**

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.