Operations - Operational Lead

The Organization
The Winnipeg Airports Authority (WAA) is a community-based, non-share capital corporation that operates, manages, maintains, and invests in the Winnipeg Richardson International Airport and affiliate businesses.
**Job Title**: Operational Lead
**Reports To**: Manager, Service Delivery
**Salary (2025)**: Band 5 ($85,574 - $96,599)
**Employment Type**: Permanent, Full Time
**Start Date**: October 2025
**Closing Date**: June 30, 2025
The Opportunity
Reporting to the Manager, Service Delivery, the Operational Lead is responsible for developing and delivering training programs to enhance employee skills and knowledge. This role involves monitoring and evaluating the effectiveness of training initiatives, ensuring compliance with quality standards through audits and performance assessments, and collaborating with departments to implement quality improvement initiatives.
**Responsibilities include**:

- Facilitate training in both classroom and on the job settings
- Schedule and coordinate training sessions, including managing attendance
- Conduct ongoing research to remain current on systems, regulations, and industry standards
- Utilize the learning management system (LMS) to track and report on training activities
- Provide daily operational guidance and support to employees
- Conduct audits and assessments to ensure adherence to regulations and internal standards
- Escalate operational deficiencies to leadership in a timely manner
- Monitor processes to ensure reliability and reduce operational errors
- Develop and implement inspection standards and operational workflows
- Create and communication correction action plans for identified deficiencies
- Analyze performance data to identify training needs and quality gaps
- Deliver on the job coaching, and track coaching sessions for leadership follow up
- Establish tools to track post training performance (e.g. checklists, audit schedules)
- Use internal software and checklists to conduct performance audits
- Compile performance evaluation reports for leadership review and action
- Document operational processes and publish standards operating procedures (SOPs)

**Selection Criteria include**:

- Relevant education combined with experience in developing, delivery, and evaluating training programs, preferably in an airport or similar operational environment
- Excellent communication skills, both verbal and written
- Strong critical thinking skills with the ability to assess situations and propose effective solutions
- Exceptional time management and organizational abilities
- Consistently demonstrates professionalism in interactions with internal and external clients, stakeholders, and the public, maintaining a positive demeanor regardless of changes in the work environment
- Exercises sound judgment and makes reasonable decisions independently, without the need for direct supervision
- Ability to quickly evaluate complex situations and make data-driven decisions aligned with operational objectives
- Proactive mindset with the ability to anticipate needs, direction, and potential outcomes
- Collaborative team player willingly provides backup support and contributes to shared team goals
- Demonstrates advanced proficiency in adapting to new technologies and acquiring technical skills with ease
- Strong attention to detail, common sense, active listening, communication, and project management skills
- Experience with emergency response protocols and operational guidelines
- Proven ability to effectively manage conflict and de-escalate tense situations

Work with us
- Highly competitive salary.
- Full Benefits package of Health, Dental & Vision.
- DC Pension Plan.
- Healthcare Spending Account to use on additional benefit expenses.
- Lifestyle Spending Account to use on Wellness expenses such as health and fitness.
- Employee Assistance Program.
- Supported Training & Development opportunities.
- Opportunity to work with a high functioning team of professionals working on a diversified portfolio.
- Awarded Manitoba’s Top Employers for 13 consecutive years.

Condition of employment is the ability to obtain and maintain an Airport Restricted Area Identification Card.
Accommodations are available upon request during the assessment and selection process