Collision Centre Assistant Manager

**Job Description - Collision Centre Assistant Manager**

**Functions**:

- Customer Relations
- Leadership
- Estimating Repairs
- Sales/Marketing
- Profit Management
- Interdepartmental Relations

**Competencies**:

- Analysis and Problem Solving
- Customer Enthusiasm
- Decisiveness
- Delegating and Empowering
- Initiative
- Judgement
- Motivating and Coaching
- Organizing and Planning
- Strategic Leadership
- Team Building
- Versatility
- Communication

**Reports to**:
Collision Centre Manager

**Management/Business Skills Required**:

- Ability to meet and greet customers and to establish rapport
- Knowledge of the preparation, processing, and interpretation of repair orders
- Knowledge of automotive systems and repair techniques (manufacturing, paint finishes)
- Ability to estimate cost and price of needed vehicle repairs and to train team members in this ability
- Knowledge of new models and product improvements based on technical services bulletins, etc.
- Knowledge of warranty guidelines and ability to relate warranty guidelines to warranty repair orders
- Ability to communicate with financial services companies during the estimating process to ensure coverage of all necessary repairs
- Ability to maintain quality control on Collision Centre repairs
- Leadership skills, including organizing and planning and interpersonal skills
- Knowledge of federal, provincial, and local regulations pertaining to hazardous waste, emissions, and team members' health and safety
- Ability to assist in the development of competitive price structure for department
- Ability to assist in the analysis of profit-and-loss status and to price and plan jobs accordingly to meet established forecast.
- Ability to assist in the establishment and maintenance of an accurate and accessible set of Collision Centre records
- Commitment to work safely, within the dealership safety program and industry standards for safe work

**Work Orientation Factors**
- Much customer contact
- Much paperwork
- Much contact with people in all dealership departments

**Position Summary**
- The Collision Center Assistant Manager:_
- Uses their general knowledge of automotive systems and their experience to accurately estimate the cost of repairs in establishing credibility and rapport with customers.
- Accurately estimates particular repair jobs, resulting in earning work, assuring customer enthusiasm, and gaining profits for the department and the dealership.
- Works closely with the Managers from all dealership departments..
- Is responsible for staying current regarding the estimating processes
- Assist the Collision Centre Manager in analyzing plans for the department and monitors progress toward achieving departmental goals in the areas of excellent service and profitability.

**What the Worker is Like?**
- The Collision Center Assistant Manager:_
- Has worked within a department whose profits and losses depend heavily on his or her estimating abilities and management skills.
- Must be knowledgeable concerning all aspects of automotive systems.
- Must be capable of working independently, effectively managing his or her time and work flow.
- Must be capable of maintaining a Collision Centre that is visually presentable and functional.

**What the Work is Like?**
- The work of the Collision Centre Assistant Manager:_
- Centers on the functions of customer relations, estimating repairs, managing repair process, employee relations and quality control.
- Hinges on working effectively with other managers in the dealership.
- Requires clearly and consistently communicating with customers and entails much paperwork and analysis.
- Is able to investigate and act i on any disruptions in workflow.
- Is highly dependent on accurately estimating repairs and costs and effectively communicating this information to MPI or customers.
- Hinges on the delivery of quality customer service and the responsiveness of the Collision Centre team members, under the leadership of this manager.
- Word of mouth is our best advertising for the Collison Centre and as such, our reputation for quality workmanship and excellent customer care is critical.
- Dedicated to protecting themselves and others by working safely within the dealership and industry safety program/recommendations

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care

Application question(s):

- Do you have a valid Canadian driver's license?
- Are you eligible to work in Canada?

Work Location: In person