Operations Manager

1 week ago

Greater Napanee, Canada C. Martin's Bus Service Ltd. Full time

Martin’s Bus Service has been serving our communities since 1947. We are seeking an Operations Manager for our Napanee office.

The Operations Manager is responsible for managing the daily operations of the Napanee office, including the operations, maintenance, and driver teams, while positively representing Martins Bus Service in the community.

**Responsibilities**
- Coach and mentor team members, participate in the hiring, performance management and termination processes for employees; conduct annual goal-setting and semi-annual performance coaching
- Manage relationships with employees, customers and vendors
- Effectively manage escalations and customer issues, coach team members in problem-solving and responsive service delivery
- Manage staff and driver schedules, review and approve time off requests to ensure attainment of optimal productivity
- As part of the management team, participate in strategic planning activities; provide input and make recommendations to improve corporate performance and productivity improvements; implement and communicate strategic initiatives as required
- Manage the Health & Safety and WHMIS programs to ensure corporate compliance and a safe and healthy work environment
- Participate in the development of and manage departmental budget within set parameters
- Continuously review existing programs for process improvements that will enhance productivity and performance
- Oversee the start-up meetings for staff and drivers; ensure drivers receive information relevant to the safe operation of buses; oversee the annual sign-off process and ensure forms are received and tracked
- Collaborate with consortiums, schools, drivers, monitors and parents to resolve student behaviours and any issues on board the bus
- Conduct post-accident reviews and interviews and communicate information to the consortiums

**Education, Knowledge and Experience**
- 5+ year(s) experience managing a diverse team of part-time employees
- Experience managing operations in the school bus transportation industry is an asset
- Experience using Microsoft Office and other database programs

**Skills and Abilities**
- Strong analytical and problem-solving skills
- Strong written and oral communication skills and ability to be a trusted and inspiring leader
- Ability to balance multiple tasks and competing priorities
- Ability to lead, coach and mentor teams in a fast-paced environment
- Ability to make decisions after weighing multiple factors
- Tact, diplomacy and ability to maintain confidentiality

**Competencies**
- Communication (written and oral)
- Proven Customer Service Skillset
- Initiative
- Integrity
- Leadership
- Organization
- Strategic Planning

Please inform us of any accommodations we need to make to ensure a barrier-free recruitment experience. Accommodations are available in accordance with the Ontario Human Rights Code (OHRC)and Accessibility for Ontarians with Disabilities Act (AODA) at any stage in the recruitment process.

**Job Types**: Full-time, Permanent

Pay: $65,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Greater Napanee, ON K7R 3Y6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Management: 5 years (required)

Licence/Certification:

- Ontario Drivers License (required)

Work Location: In person

  • Operations Specialist

    3 days ago

    Greater Napanee, Canada Waste Management Full time

    This is a non-union role at our Napanee hauling site.Start time: 8 AM-5 PMShift: Mondays – FridaysI. Job SummaryProvides clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data.II. Essential Duties and Responsibilities To perform this job...

  • Operations Specialist

    3 days ago

    Greater Napanee, Ontario, Canada WM Full time US$48,000 - US$52,000

    This is a non-union role at our Napanee hauling site.Start time: 8 AM-5 PMShift: Mondays – FridaysI. Job SummaryProvides clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data.II. Essential Duties and Responsibilities To perform this job...

  • Operations Specialist

    1 day ago

    Greater Napanee, Ontario, Canada WM Full time $52,000 per year

    DescriptionThis is a non-union role at our Napanee hauling site.Start time: 8 AM-5 PMShift: Mondays – FridaysI. Job SummaryProvides clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data.II. Essential Duties and Responsibilities To perform this job...

  • Loader Operator

    7 days ago

    Greater Napanee, Ontario, Canada WM Full time $42,000 - $72,000 per year

    This is a non-union position located at our Napanee recycling facility.Must have Loader Operator experience.Starting Wage: 33.57/hr.Start time: 6 - 2 or 7 - 3Shift: Mondays - FridaysI. Job SummarySets-up and operates a wide variety of equipment, specifically a Loader Operator, and performs work per specifications.II. Essential Duties and ResponsibilitiesTo...

  • Plant Maintenance Supervisor – Recycling Operations

    4 weeks ago

    Greater Napanee, Canada WM Full time

    A leading waste management company is seeking a Supervisor for Plant Maintenance at its Material Recovery Facility in Greater Napanee, ON. The role involves managing preventive maintenance, overseeing plant operations, and leading maintenance training for technicians. Candidates should have a High School Diploma and four years of relevant experience in...

  • General Manager

    2 days ago

    Greater Napanee, Canada Shoeless Joe's Napanee Full time

    **Job Summary** **Duties** - Oversee daily operations of the restaurant, ensuring high standards of service and guest satisfaction. - Lead, mentor, and develop staff through effective training programs and performance evaluations. - Manage hiring processes, including interviewing and onboarding new team members. - Collaborate with department heads to...

  • Assistant Store Manager

    3 weeks ago

    GREATER NAPANEE, Canada Dollarama Full time

    Overview The Assistant Store Manager provides support to the Store Manager in overseeing the daily retail store operations, ensuring a high level of customer satisfaction, and achieving sales goals. In the absence of the Store Manager, acts as the Manager on Duty (MOD). This role involves managing staff, execution of daily operational tasks, and ensuring...

  • Assistant General Manager

    6 days ago

    Greater Napanee, Canada Pilot Flying J Full time

    Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations...

  • Shift Manager #bk28647

    2 days ago

    Greater Napanee, Canada BURGER KING (Redberry Restaurants) Full time

    **NOW SERVING GREAT JOBS!** **NOW OPEN!!!!!!! 450 CENTRE ST N, Greater Napanee, ON** **VIRTUAL JOB FAIR Feb 9th FROM 3-4pm** **REPLY WITH YOUR INTEREST AND GET A LINK TO INTERVIEW ONLINE** - **Full & Part Time **_**Shift Managers **_**positions available, including full training and benefits.**_ **$17.50/hr PLUS MONTHLY BONUS** The Hourly Shift...

  • Assistant General Manager

    2 weeks ago

    Greater Napanee, Canada Pilot Company Full time

    Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil...