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Client Services Specialist
2 weeks ago
The First Glance Aesthetic Clinic & Surgery Centre is a leader in medical aesthetics with a vision to provide the highest level of client care. We are a team of dedicated professionals who are passionate about elevating each patient’s natural beauty.
We are hiring a full-time, term position, **Client Service Specialist.** The position has the possibility of extending into a permanent position. The individual will elevate the client experience by upholding our standards of insuring efficient and exceptional service and supporting team members.
As the Client Service Specialist, you have a true passion for people and aesthetics. Reporting to the Operations Manager, you will be highly organized, have excellent phone etiquette impeccable, in appearance, professional in demeanor, and are a self-starter. You are out-going and extremely client oriented with a keen interest in building client relationships. You will be working as part of a team in a fast-paced and dynamic environment. You must be reliable, detail-oriented, a team player, great communicator and eager to learn.
This role presents an opportunity to join a dynamic team in an exciting and growing industry.
**Role Overview and Opportunities**:
- Receive all incoming calls and initiate outgoing calls in relation to the cosmetic and surgical services.
- Deliver quality client service through all interactions, including phone, online or in person, with a focus on building lasting relationships.
- Actively assess client needs, and make and provide informed recommendations for cosmetic, medical, and surgical procedures.
- Educate and provide solutions through treatment and product solutions.
- Collaborating with team members in attaining goals.
- Manage all aspects of booking client care.
- Ensure efficient and timely schedule of the clinic and manage client expectations.
- Manage referrals from other offices.
- Process and follow up on payments, collecting payments for minor surgery and performing end of day closing duties.
- Collaborate in marketing efforts including taking pictures and videos of client before and after transformations.
- Provide coverage in reception area when needed.
- Participate in education events and training opportunities for development.
- Administrative tasks, as required.
- Other duties as required.
**Qualifications and Success Factors**:
- Two (2) to three (3) years experience delivering quality service to clients in a professional setting.
- Experience working in a call center or other busy phone center.
- Proven ability to establish rapport and build relationships via phones.
- Passion for sales, aesthetics, and client education.
- Exceptional ability to manage time efficiently and manage multiple tasks.
- Excellent verbal and written communication skills - particularly an exceptional phone manner.
- Proven initiative and solution-oriented mind-set.
- Fluent in scheduling software. Basic understanding of Word and Excel would be an asset.
- Exceptional interpersonal skills and ability to engage with all clients.
**We offer**:
- Competitive pay
- A positive, team-oriented work environment with opportunities for advancement
- An engaging role in an exciting and growing industry
- Opportunities for professional development
- Education and training throughout the year
Get us know us:
Facebook: The First Glance Aesthetic Clinic & Surgery Centre
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Vision care
Schedule:
- 8 hour shift
**Experience**:
- customer service: 2 years (preferred)
Work Location: In person
Expected start date: 2025-02-03
