Client Services Specialist

599 Empress St, Winnipeg, MB R3G 3P3, Canada Job Description About Manitoba Blue Cross We’re a Manitoba-based, not-for-profit, health benefits provider with a vision to be the trusted and essential health and wellness partner for all Manitobans. Every dollar made is reinvested in our infrastructure, our people, and our province with the goal of providing better care for our members, expanding our community impact and broadening our health care knowledge. Why work for us? Manitoba Blue Cross, is a Manitoba Top Employer. We are empowered to give back to the community, and we know that caring needs to start in the workplace with our own Manitoba Blue Cross team. We actively foster a culture that focuses on your satisfaction, development, diversity, and growth. Culture of Caring We strive to succeed at reaching our organizational goals, but we always make time to celebrate our successes. Having fun as a group and rewarding our employees for their accomplishments is an essential part of our workplace culture. We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We offer a work environment that promotes a healthy work-life balance and support to advance your career that includes: Fully equipped onsite fitness center. Casual dress code to promote diversity and inclusivity. Personal and professional development. Are you a driven, dedicated, and enthusiastic individual who wants to work in a friendly and rewarding environment? If so, we are looking for someone like you The following position is open to anyone residing in Winnipeg and surrounding areas with valid work authorization. POSITION SUMMARY: The Client Services Specialist participates in project development, departmental initiatives and improvements to workflows and systems. Significant responsibilities include working closely with systems development to identify and document system requirements for new systems and/or enhancements to existing systems and to provide business perspectives to systems development staff through all phases of the systems development process. DUTIES AND RESPONSIBILITIES Participates in systems analysis and requirements definition for new systems and/or enhancements to existing systems. Identifies and documents system enhancement requirements. Communicates with systems development staff to provide the business perspective during all phases of the application development process. Participates in the testing and re-testing of new or modified systems prior to final release and /or coordinates testing with other departmental users. Participates in the coordination, communication, implementation, and rollout of system enhancements. Assists in the development and maintenance of procedure manuals and user documentation for all Client Services System functions for use by Client Services staff, translating complex policies, procedures, and system terminology into easily understandable formats. Participates in the training of system users on new Client Services procedures and systems. Participates as a member of various project teams for corporate and department projects. Prepares, attends, and participates in meetings with both internal and external customers. Assists with the preparation of reports and other documentation as required. Identifies opportunities for process efficiency improvement in the Client Services areas and recommends process changes as appropriate. Investigates issues pertaining to Client Services systems and recommends solutions. Acts as a Client Services subject matter expert with various departments within the company regarding Client Services matters and projects. Provides employees with job-related training and ensures cross training is up to date. Assists the Client Services Supervisor with annual objectives. Provides back-up to other Client Services positions when necessary. Performs other duties as assigned. QUALIFICATIONS AND SKILLS Dedicated to the principles of exceptional service, committed to responding to, anticipating, and addressing customer needs, for both internal and external customers. Post secondary degree, certificate, or diploma in Business Administration or related field. An equivalent combination of education and 2-3 years’ experience in the insurance industry will be considered. Proficient in the use of MS Office Suite. Strong analytical and problem-solving skills with attention to detail. Resolves problems logically and evaluates the consequences of alternative solutions to a question or problem to select the most appropriate solution. Exceptional interpersonal skills with ability to deal with all levels within the organization in a team environment. Strong written and verbal communication with report writing and presentation skills. Above average quantitative methods and mathematical aptitude. Demonstrated ability to research, analyze, assess, and provide recommendations. Self-motivated, with exceptional organizational skills and a proven record of managing and prioritizing resources so that work objectives are accomplished within budget and in a timely manner. In-depth knowledge of Client Service's workflow, policies and procedures is seen as an asset. Education in industry related courses or job-specific study may be required in areas such as LOMA, Business Analyst, communication, etc. Enrollment in and completion of professional development programs will be encouraged. Ready to Apply? We are excited to meet you If you would like to join our team, you are invited to apply by submitting your resume and cover letter by clicking the "Apply" button below by December 30, 2025. To learn more visit: https://www2.mb.bluecross.ca/about-us/careers We thank all applicants for their interest; however only those being considered will be contacted. Manitoba Blue Cross is committed to the principles of diversity, equity & inclusion and to promoting opportunities in hiring for everyone. We want our workforce to reflect the diverse community we serve, and we're committed to creating a fair and respectful workplace. We encourage all qualified candidates to apply. If you require an accommodation during the hiring process, please let us know. #J-18808-Ljbffr