Leader, Transit Support Centre

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As the Leader, Transit Support Centre (TSC), you will foster a culture of continuous improvement, promoting training, growth and inclusivity in a heavily unionized environment. You will support research and implementation of technological advances that support the radio communications and train tracking network, participating in committees responsible for Light Rail Transit (LRT) extensions and critical emergency management practices. Primary duties include:
- Collaborate closely with the other Leaders in the Transit Support Services division and with leaders across the Calgary Transit business unit, to support and strengthen the objectives and vision of the division and business unit.
- Ensure day-to-day service meets the growth of Calgary Transit service as outlines in the implementation of RouteAhead strategy through strategic planning.
- Provide leadership and guidance to several teams which facilitate the monitoring and support of Bus, LRT operations and a dispatch service with a focus on the transit safety.
- Provide guidance and leadership in emergency management situations which may impact Calgary Transit Operations, customers and partner agencies.
- Effectively develop and sustain partnerships with partner agencies and internal/external groups through integrating strategy with systems, people and processes.
- Provide coaching, leadership, direction, and communication to direct and indirect reports to ensure development and engagement of staff and build succession and strengthen culture within the TSCs section of the division.
- Experience in policy development and emergency planning would be considered an asset.

**Qualifications**
- A degree in Business Administration, Emergency Management, Communications or a related field and at least 7 years of experience working in a supervisory/management or employees' role.
- Equivalent combinations of experience and education may be considered.
- To succeed in this role, applicants must demonstrate the following competencies:

- Advanced communication skills and a commitment to community service and engaging with diverse partners, fostering trust and collaboration across agencies, teams and with the public.
- Strategic and visionary thinking with the ability to guide complex decision-making in high-stakes, fast-paced environments.

**Working Conditions**: This position in on-call 24/7 for any service-related emergency situations.**Pre-employment Requirements**
- A security clearance will be conducted.
- Successful applicants must provide proof of qualifications.

**Note**:Please note all exempt positions at The City are undergoing a compensation review. This means the union jurisdiction and/or salary range listed here may change. Tell me more.
- Union: Exempt
Business Unit: Calgary Transit

Position Type: 1 Permanent
Location: 1417C 33 Street SW

Compensation: Level F $94,168 - 144,228 per annum
Days of Work: This position works a 5 day
- work week earning 1 day off in a 3 week cycle.
- Hours of work: Standard 35 hour work week

Audience: Internal/External
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Job ID #: 311082