Fan Expo

Company Description
**FAN EXPO HQ **is the largest pop-culture event producer in the world. Our mission is to deliver the ultimate fan experience through our growing portfolio of events, which includes** MEGACON Orlando, FAN EXPO Dallas, FAN EXPO Boston, FAN EXPO Chicago, FAN EXPO New Orleans, FAN EXPO Portland, FAN EXPO St Louis, FAN EXPO Cleveland, FAN EXPO Philadelphia FAN EXPO Denver, FAN EXPO San Francisco, FAN EXPO Canada, Calgary Comic & Entertainment Expo, Edmonton Expo, FAN EXPO Vancouver, and more.**

**FAN EXPO HQ **is a division of Informa, the world’s leading events company, and together we create opportunities for fans to explore and celebrate all things pop-culture, through operational excellence, fandom expertise, and out-of-this-world content.

**Job Description**:
**Key Responsibilities**:

- Standard Operational Procedures_
- Provide Global Solutions for Operations across FXHQ Portfolio
- Review overall Operations processes at FAN EXPO HQ
- Provide recommendations for improvements and efficiencies
- Develop an overall project plan based on company policies and procedures, identifying milestones and deadlines
- Manager the project schedule to meet the deliverables while collaborating closely with other team members and departments
- Review project plans to determine feasibility, scope of work required and potential risk involved
- Provide guidance and leadership to junior operations coordinators (dotted line)
- Manage regular Operations Coordinator Meetings/Agendas
- Operational Readiness_

Market WorkBack Review to confirm Operational Readiness & Efficient Delivery for staffing/volunteers, budget review - supporting on the operations lines, security, decorators, flow/dots, signage,.F & B
- Procurement & Global Supplier Management_
- Negotiation of Facility contracts, Hotel Contracts, Key Supplier Contracts for FXHQ
- RFP for Key Suppliers as needed
- Manage Key Global Suppliers including GrowTix (ticketing), ID & C: Badges/Wristbands, t-Shirts and lanyards, printing globally, insurance, Diamond
- Global Operations_
- Create and manage risk assessment plans
- Handle incident reports
- Maintain and improve sustainability fundamentals in collaboration with our global team
- Health, Safety & Compliance _
- Ensure all events create and submit their Response Plans & Emergency Plans.
- Best possible fan experience_
- Review fan experience from beginning to end and look for improvements/efficiencies
- Lead the digital enablement: digitization of fan experience

**Qualifications**:

- Excellent Managerial skills
- Demonstrated ability to develop relationships and work closely with suppliers, partners and colleagues.
- Strong work ethic
- Critical thinker who can make suggestions for improving event and process
- Strong verbal and written communications skills
- Highly organized and detail-oriented
- Strong time management skills and adaptable to constantly changing priorities
- Ability to work under pressure, balance workload and meet tight deadlines
- Positive attitude, strong work ethic and team player

**Requirements**:

- College or University degree in event management, business management or project management preferred
- Ability to work and deliver planning phase remotely, outside office environment
- 5+ years of event management experience
- Must be available to work evenings and weekends during event dates
- Potential travel 4-5 events per year within Canada and US. Valid passport is mandatory

Additional Information
**Why work at Informa**
- Learning and development plan to assist with your career development
- Comprehensive personal time off package, including vacation days, paid personal and volunteering days and a day off for your birthday
- Comprehensive health and wellness benefits after one month of continuous service
- Retirement group plan with company matching program after 6 months of continuous service
- Work with high quality specialist products
- Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration
- Regular social events and networking opportunities