Relief Staff

**Job description**

INN OF THE GOOD SHEPHERD - The Haven youth shelter

POSITION: Relief Staff

Reporting to: Program Coordinator - Haven

**Responsibilities**

Job Summary: The Good Shepherd’s Haven provides basic needs to the homeless youth of the County of Lambton. We work collaboratively to develop realistic community awareness of homelessness and provide an important link between homeless youth and the resources they need, including services such as shelter, food, hygiene, and mental health and addictions support, housing advocacy and crisis and life skills counseling.

Responsibilities and Key Duties:
Client Support:

- Support clients
- register, monitor overall well being
- Advocate for client needs
- Assist in identifying potential challenges and provide input
- Engage clients-document background information and history
- Understand issues of the population
- Orient new arrivals to shelter protocols and policies
- Observe and assess agitation levels in order to proactively defuse potentially aggressive situations
- Assist with problem solving skills and support

Program Support
- Work with a team to promote a supportive environment
- Ensure flow of critical information including documentations and shift change to bring forward issues and occurrences
- Promote a mutually supportive environment that emphasizes collaborative approaches and values the contributions of all members, including staff and clients

Related Duties
- Perform day-to-day administrative duties including maintaining database, client intakes, assisting with paperwork
- Effectively de-escalate, diffuse and monitor overall shelter environment for safety
- Ensuring or assisting with meal preparation
- Prioritize in a busy work environment
- Work within a team with staff and supervisors to promote a supportive respectful environment
- Conflict resolution
- Time management
- Contribute to the overall cleanliness and upkeep of the shelter
- Other duties as required as you may, at times, be expected to preform duties not listed

**Qualifications**:

- University/College diploma in Social Service Worker / Child & Youth Worker and/or combination of education and related life experience.
- Excellent oral and written communication skills and effective interpersonal skills.
- Competent on word processing equipment, such as Windows XP, Microsoft Office, Excel.
- Ability to work with socially disadvantaged people.
- Demonstrated ability to work both independently and under supervision.
- Demonstrates knowledge of Community based resources.
- Possess current First Aid, CPR, Non-Violent Crisis Intervention certificates (preferred)
- Provide an original copy of a Criminal Records Check (CRC) with vulnerable sector screening secured through the national Canadian Police Information Centre or through a local police detachment
- Support for and an understanding of the purpose and mission of The Inn of the Good Shepherd

Equal Opportunity Employer
We provide equal employment opportunity for all applicant and Employee’s and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability or any other characteristics protected by local law.

AODA Compliant

**Job Types**: Part-time, Casual

Pay: $20.20 per hour

**Benefits**:

- Company events
- Employee assistance program
- RRSP match

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Monday to Friday
- Night shift
- On call

Licence/Certification:

- First Aid Certification (preferred)

Work Location: In person