Ticket Centre Administrator

2 weeks ago

Vancouver, Canada Canucks Full time

**Position**: Ticket Centre Administrator

**Department**: Membership, Sales & Business Intelligence

**Reports to**: Assistant Manager, Ticket Centre

***:
The Ticket Centre Administrator will assist in the overall daily operations of the Ticket Centre. This includes preparing daily reports and audits, working within the Ticketmaster systems, supporting Ticket Centre staff, and maintaining the highest level of customer service.

**A typical day includes**:
Providing and exemplifying a high level of frontline customer service
Opening and closing the Ticket Centre for general sales and service, including event day ticket sales and public on sales
Preparing daily ticketing reports, ticket deposits, cash and credit card deposits, and daily audits
Processing internal and external ticket requests for events and hockey games
Assisting in the development and enhancement of Ticket Centre policies and procedures
Investigating and resolving escalated ticketing issues in the absence of the Assistant Manager
Working closely with People department on part-time staff scheduling and deployment
Organizing event files for all events, including CAD’s, ROFR files, and price scale maps
Coordinating and assisting part-time Ticket Centre staff on event and game nights
Working closely with promoters prior to events and on event days, providing colour maps, audits, and reporting
Providing ongoing feedback and recommendations to enhance front line service plan

**WE HAVE**:
A team you can belong to and believe in
A fun, high energy environment
An open mind for new ideas
The opportunity to embark on a career development journey

**YOU MUST HAVE**:
Post-secondary degree or diploma in a related field such as business or sports management
Two years of box office or ticketing experience, preferably in a similar facility
Thorough understanding of Ticketmaster systems (Host and Archtics) and knowledgeable in transacting and reporting in both systems and managing inventory requirements
Prior customer service or sales experience
Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
Excellent time management, cash handling, organizational, and administrative skills
Extensive computer knowledge, including MS Office
Ability to work flexible hours, including evenings and weekends as required

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

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