Ticket Captain

1 week ago

Vancouver, Canada Chan Centre Full time

To act as supervisor to oversee staff and perform a variety of duties serving three venues including the 1,400 seat Chan Shun Concert Hall, the 275 seat Telus Studio Theatre and 160 seat Royal Bank Cinema. To respond to commercial and academic clients as they occur.

**Organizational Status**
Reports to Ticket Office Supervisor.

**Work Performed**
Assists in the efficient running of the ticket office
Supervises ticket sellers
Ensures all staff are at assigned stations and ready to begin prior to patrons arrival
Maintain Chan Centre ticketing system and produce system reports
Works from guidelines and/or instructions from Ticket Office Supervisor
Participates in the training of staff
Handles concerns raised by staff
Assigns floats as required
Assists Supervisor in ensuring that staff dress code is upheld
Ensures that work performed by staff is being carried out in a safe and correct manner
Ensures staff are working in a manner appropriate to the mandate of customer service
Assists the Supervisor in an emergency situation
Performs duties of Ticket Sellers and Ticket Office Supervisor when required
Performs other related tasks as required

**Consequence of Error/Judgement**
Errors could have serious impact on relations with users and patrons and negatively effect the reputation of the Chan Centre and the University in lost revenue. Errors in judgement could result in low staff morale, dissatisfied patrons and/or safety issues. Errors in handling cash could result in shrinkage and loss of revenue to the Chan Centre.

**Supervision Received**
Works under the general supervision of the Manager, Front of House and Ticketing and the Ticket Office Supervisor.

**Supervision Given**
Supervises Ticket Sellers and may have input into hiring, training, and performance and evaluation of staff.
- Job Requirements/Qualifications:

- **Minimum Qualifications**
High School graduation. A minimum four years experience in professional ticket office sales and/or supervision, or related experience.

**Preferred Qualifications**
Ability to communicate effectively verbally and in writing.

Ability to deal with a diversity of people in a calm, courteous, and effective manner.

Ability to provide quality service to customers in a courteous, patient manner.

Ability to effectively resolve client complaints in a calm, non-confrontational manner, and by exercising sound judgment.

Ability to effectively train, supervise, and motivate employees.

Ability to exercise tact, discretion and patience when dealing with patrons.

Experience in cash handling and credit transaction procedures.

Bookkeeping experience an asset.

Ability to effectively use Windows Operating System and Microsoft Office at an intermediate level.

Ability to cover flexible shift times an asset.

Must be able to work irregular hours and be willing to respond to on call demands including evening and weekends.
- Salary/Wage: $20.31 - $20.31 CAD Hourly
- Job Application Process:

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