Clinical Support Clerk

Article Flag: Mandatory Vaccination Please Note:
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Summary:
**The Opportunity**:
Providence Health Care is seeking a Casual Clinical Support Clerk to join its Mount Saint Joseph's Emergency Department.

Certified Medical Office Assistants (MOAs), Hospital Support Specialists (HSS), and Unit Clerks (UCs) are encouraged to apply.

Mount Saint Joseph Hospital is respected throughout the province for its multicultural focus and community programs.

Located on the east side of Vancouver, Mount Saint Joseph offers emergency, acute care, ambulatory care, and a full range of diagnostic services. Sharing the building is a 100-bed long-term care facility.

The Emergency Department is open from 8:00 a.m. to 8:00 p.m. daily.

Clinical Support Clerks work 12hr shifts.

Come work with us

**Job Summary**:
Reporting to the Patient Care Manager or designate and receiving work direction from the Clinical Nurse Leader(s), Charge Nurse(s) and Physician(s), the Clinical Support Clerk:

- performs a variety of duties such as scheduling, admitting, secretarial and clerical duties for a clinical area(s)
- assists with transmitting information to visitors, patients, family members, hospital staff and other individuals by notifying or directing and transferring them to appropriate personnel or hospital locations
- receives and answers questions in accordance with established procedures
- schedules and books appointments
- processes admissions/transfers/discharges by:

- obtaining patient information
- entering patient information into computerized registration and/or scheduling system
- booking time slots and/or rescheduling appointments as required.
- performs secretarial and clerical duties such as:

- checking patient record in computerized registration and/or scheduling system for booking and test result information
- sending/receiving test results to appropriate health care personnel
- performing reception duties
- typing files and storing documents
- entering and maintaining data and orders supplies

Qualifications / Skills and Education:
**Education**
Grade 12,
**two years’ recent, related experience** or an equivalent combination of education, training and experience.

**Skills and Abilities**
Ability to keyboard at 40 w.p.m.

Knowledge of medical terminology.

Ability to communicate effectively both verbally and in writing.

Ability to deal with others effectively.

Physical ability to carry out the duties of the position.

Ability to organize work.

Ability to operate related equipment.
- Note: Typing speed and knowledge of medical terminology will be tested._

Duties and Responsibilities:
Greets and receives individuals entering clinical area, identifies who they are coming to see, answers questions, provides routine information, and escorts individuals to rooms, ensuring that all individuals have a positive experience.

Receives patient/client and/or physician/health care professional requests for patient/client appointments. Schedules and books patient appointments by entering patient/client information into computerized registration and/or scheduling system, booking a time slot, making follow-up appointments and canceling or adjusting patient appointments. Identifies concerns to physician/clinical staff as required.

Contacts appropriate areas such as doctor’s offices, community pharmacies, patients/clients, other clinical areas and departments or hospitals to confirm appointments, and provide or obtain documentation.

Verifies patient/client record in computerized registration and/or scheduling system prior to visit/admission and ensures requested procedures are booked and results are in the system. Uploads patient/client records as needed. Assists with room set ups or moves.

Performs admission/transfer/discharge duties as required by clinical area/site by interviewing patients, obtaining information such as personal details, completing a variety of standard forms such as medical insurance billing cards, entering information into the computerized Admission, Discharge & Transfer and/or Patient Care Administration System according to established procedures, printing out keyed data as required for consent form, explaining hospital policies and consent form, and obtaining signatures as required.

Follows up on patient/client services such as diet tray orders, collection, tracking and storage of patient belongings, distributing/collecting patient/client surveys for completion, and picking up and delivering items to clinical area.

Schedules patient/client appointments for diagnostic tests through the computerized registration and/or scheduling system in areas such as Radiology and the Laboratory and contacts patients/clients