Clerical Support Clerk

Please note:_ _Only Canadian Citizens, legal residents or residents with a legal work permit will be considered._

STATUS: This is a regular full-time position

HOURS OF WORK: 08:30 -19:30

DAYS OFF: Rotating including Stats and weekends

SALARY: Commensurate with qualifications and experience

BENEFITS: Employee benefits include medical, dental, as well as accrued vacation and sick time

LOCATION: Powell Street, Downtown Eastside (DTES), Vancouver.

ORGANIZATION:
The Supervised Consumption Site (SCS) is a unique harm reduction program embedded in the BC-CfE’s Hope to Health Complex/Research and Innovation Centre (R&I) serving Vancouver’s Downtown Eastside community (DTES).

Hope to Health is an innovative health clinic comprised of a multidisciplinary clinical team focused on providing primary and specialty care for patients/ clients in the DTES community. The centre is staffed by an interdisciplinary team (e.g., physicians, nurses, counsellors, peer navigators) and provides “wrap-around” healthcare to clients ensuring they receive the full continuum of care under one roof. The Hope to Health Complex/R&I Center is part of the BC Centre for Excellence in HIV/AIDs (BC-CfE).

The BC-CfE is a world-renowned HIV/AIDS Centre with innovative, low barrier approach to healthcare delivery in clinical practice and an integrated group of research concentrations in Laboratory Sciences, Clinical Trials, Population Health and Epidemiology, Health Economics and Professional Education Programs. A multidisciplinary team of clinicians including Physicians, Nurses, Social Workers and Peers and researchers including Health Economists, Epidemiologists, Clinical Researchers, Statisticians, Programmers, and Data Analysts work collaboratively to improve the health of British Columbians with HIV and communities facing socio-economic barriers in accessing healthcare.

JOB: Reporting to the leader or designate, the Clerical Support Clerk works as a member of a multidisciplinary healthy team and performs a variety of reception and clerical functions to support the programs of the Research and Innovation Centre.

JOB RESPONSIBILITIES:

- Performs receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining client/patient files, greeting clients/patients, printing daily and/or monthly schedules, and forwarding problems and complex queries to appropriate personnel.
- Maintains a variety of records by performing duties such as data entry, collating information, maintaining log sheets and client/patient statistics on items such as client/patient attendance, treatment types, client/patient or treatment cancellations, and waitlist information. Follows up with appropriate team members as necessary.
- Types and distributes a variety of material such as correspondence and reports by utilizing various computerized word processing and spreadsheet software packages, creating files and editing material for stylistic consistency and grammar as required.
- Provides clerical support to the department by performing tasks such as filing, routing paperwork, opening and forwarding mail, faxing, photocopying, circulating documentation, and ordering standard office supplies by completing requisition orders for authorization/signature.
- Performs other related duties as assigned.

JOB QUALIFICATIONS:

- Education and Experience:

- Grade 12, Office Administration Certificate, supplemented by one (1) year recent related experience or an equivalent combination of training and experience.
- Knowledge of Medical Terminology.

Knowledge and Abilities:

- Ability to effectively use a computerized client care information system.
- Ability to communicate effectively both verbally and in writing.
- Ability to establish and maintain rapport with clients.
- Ability to organize workload and prioritize.
- Ability to problem-solve and take initiative.
- Ability to work under pressure with interruptions and adapt to changes.
- Ability to work independently and in cooperation with others.
- Ability to operate related equipment.
- Physical ability to perform the duties of the position.

TO APPLY: