Operations Supervisor

JOIN OUR TEAM

Metro Supply Chain (MTH) is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

**Shift**: Tuesday to Saturday - 2:00pm to 10:30pm
The Operations Supervisor carries out final mile scheduling, dispatching, and coordinating activities of independent delivery teams ensuring the day is set up for success. Other responsibilities include promoting an exceptional customer service experience while achieving on-time delivery performance.

**MAJOR DUTIES AND RESPONSIBILITIES**:

- Plan, perform and coordinate final mile routing and optimization activities to ensure most optimal delivery patterns to deploy within the established delivery window.
- Coordinating and dispatching freight at a pre-determined distribution centre.
- Ensuring all home delivery routes are covered by facilitating change requests and ensuring coverage for late or absent delivery personnel.
- Assisting drivers with routing or delivery challenges and communicating changes to service requirements.
- Supporting operations management to implement programs and policies to bring efficiencies, reduce costs and improve the customer service experience.
- Train and coach delivery partner and carriers to ensure we deliver to our commitment to our customers.
- Generating and maintaining reports and other documents to monitor and track service delivery performance and on-time-delivery performance.
- Perform quality assessments for route completeness and compliance to ensure accuracy of documentation.
- Monitor daily home delivery delivery ‘board’ and follow up on performance results and responsibilities.
- Handle returned products in an efficient and timely manner.
- Trace orders as required and notify appropriate stakeholders.
- Maintain good working relationship with service providers and internal stakeholders by responding to all inquiries and complaints.
- Act as a liaison between the service providers, customer service, warehouse in administration of accounts and between the office and customer regarding changes, resolving service and operational issues. Escalating to Operations management requiring intervention or guidance
- Responsible for Health and Safety compliance.

**EDUCATION**:

- Completion of secondary school or college or equivalent business administration experience is preferred.

**EXPERIENCE**:

- Related logistics experience would be an asset.

**CORE COMPETENCIES**:

- Knowledge of logistics and planning systems.
- Familiarity with computer system hardware and software.
- Exceptional analysis and reporting skills required.
- Demonstrated strong interpersonal, verbal, and written communication skills.
- Ability to work effectively in a diverse work group.
- Must workday with little or no supervision.
- Excellent communication and telephone skills.
- Must have car as this position requires occasional travelling within GTA.

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.