Client Service Representative

1 week ago

Greater Sudbury, Canada Science North Full time

Client Service Representative - Special Functions
**Compensation**: $20.00 - $21.00 per hour, fixed-term contract, part time
When the most frequent reaction to your organization is “that’s really cool,” you know you're doing something right. At Science North, we’re proud to be that kind of organization—offering exciting opportunities for passionate individuals.
Do you love providing exceptional customer service that makes people say, “I definitely want to work with them again”? Are you energized by creating unforgettable experiences for clients? If this sounds like you, this might just be your dream job.
Science North offers some of the most unique and sought-after event venues in Sudbury. We’re currently hiring a Client Service Representative - Special Functions to help ensure those events run smoothly and leave a lasting impression on our clients.
**Key Responsibilities**:

- Respond to event inquiries, conduct site tours, and help clients select the ideal venue for their event
- Lead onsite event setup, greet clients upon arrival, and serve as their main point of contact
- Remain onsite during events, using sound judgment to resolve any unforeseen issues
- Coordinate event logistics with internal teams and external vendors to ensure smooth execution
- Maintain an inventory of Special Functions equipment and report any issues to management
- Assist with administrative tasks such as client surveys, promotional campaigns, and correspondence
- Participate in team sales efforts and contribute to achieving departmental targets

**What We’re Looking For**:

- A personable, outgoing team player with strong communication and logistics skills
- Excellent judgment and problem-solving ability, especially under pressure
- Strong organizational skills with the ability to prioritize, multitask, and plan ahead
- A genuine belief that client satisfaction is paramount
- Bilingualism in French is considered an asset

This position offers part-time hours (approximately 20-25 per week) for a one-year term, with a pay rate of $20.00-$21.00 per hour. A flexible schedule is required, including availability for weekdays, evenings, and weekends.
**How to Apply**:
Science North is grateful to work with First Nations across Northern Ontario, and we give thanks to the Indigenous Peoples who have cared for this land since time immemorial. We pay respect to their traditions, ways of knowing, and acknowledge their many contributions to innovations in Science, Technology, Engineering, and Mathematics, past and present. We also recognize the Métis Nation of Ontario for their historic and ongoing contributions. Science North commits to deepening engagement, relationships and partnerships in order to advance truth and reconciliation, honour and reflect Indigenous ways of knowing, grow economic opportunities, and collaborate with Indigenous peoples as partners in order to inspire all people to be engaged with science in the world around them.
Science North is a registered Charity.
Science North is an agency of the Government of Ontario.

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