Bilingual Customer Service Representative

7 days ago

Toronto, Canada Payment source Full time

Toronto, ON - Ottawa, ON - Port Moody, BC

**Who we are**:
We are a dynamic Paytech who is changing the face of payments in Canada. We are passionate about modernizing payments to improve financial inclusion across the country and give Canadians more ways to pay and be paid. Our Customer Service team has a proven track record of delivering the best customer experience possible

**The Opportunity**:
We are currently hiring for Bilingual Customer Service Representatives (French / English) in our Toronto, Ottawa & Port Moody locations. This position is currently remote. If you are not bilingual, but would like the opportunity to apply, please send your resume

This position will support our retail network environment and our end consumers who use our alternative payment solutions.

What that means:

- You will be accountable for dealing with customer inquiries, processing credits, technical support, product related issues, and providing successful resolution to these requests.
- You’ll also help our retail customers set up and maintain their hardware and software including occasional troubleshooting.

If you have customer service experience, either over the telephone or face to face this is the job for you

**Who You Are**:
You are a person who enjoys talking with people. You listen. You empathize. You know the importance of being the front line to the company. You are the Customer Whisperer.
- 1 - 2 years of Customer Service experience
- Bilingual (English/French)
- High School Diploma
- Technical support experience is an asset
- Strong communication and interpersonal skills
- Able to maintain customer service standards during high-pressure situations
- A positive member who loves to be challenged and learn new things

**Benefits of Working Here**:
Recognized for overall business performance and sustained growth with the prestigious Canada’s Best Managed Companies designation for the fourth consecutive year, Payment Source is proud to announce its status as a Gold Standard Winner.

Payment Source is also proud to announce that we have been certified as a Great Place to Work

**So what’s in it for you?**:

- Competitive hourly rate
- Full benefits program
- A group RRSP plan matched by the Company
- 2 Weeks of paid vacation
- A Free Lunch every week
- Paid Volunteer Days
- Learning & Development Credit
- Health & Wellness Allowance
- Company Bonus Plan
- Monthly prizes for new ideas

Don’t miss your chance to join an amazing team and a great work environment We are committed to investing in your career and in your professional growth and development.

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

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