Emr Support Specialist

**Looking for more?**

**At VHA Home HealthCare, more is not just our commitment to clients, but to our incredible team of Staff.**

**In every role and at every level, we lead with purpose, build bonds that matter, and we’re empowered every day to provide spectacular care.**

Founded in 1925, VHA is a not-for-profit, charitable organization made up of over 3,000 diverse professionals - nurses, personal support workers, rehab therapists, home support workers, extreme cleaners, and office support staff. Together, we provide high quality care, with great heart, to vulnerable populations in the communities we serve. This includes seniors, families, new parents, newborn babies, people with physical and mental disabilities, children with medically complex needs, and the terminally ill. We provide service 24 hours a day, seven days a week to clients in their homes, in schools, in retirement homes and other locations in the community.

**We are currently seeking a: EMR Support Specialist**

**Full-time 1 year contract**

**Hybrid position - **3-4 days a week work from home, with at least 1-2 days a week in the office**

**Start Date: ASAP**
- Support end users, and other stakeholders, by answering EMR technical and process questions.
- Manage the EMR Support Application including set-up, trend analysis, reporting issues and providing solutions.
- Contribute to the EMR software product development cycle by developing mock-ups, collecting user feedback, submitting development tickets and answering questions, QA testing, collect user acceptance feedback.
- Identify and develop training and reference material to effectively support end users.
- Support the EMR initiative as identified in the EMR Communication Plan.
- Deliver and support change management (incl. training, communication, evaluation) activities to support the roll-out and sustainability of VHA’s EMR.
- Assist and deliver other project deliverables/tasks as required by the EMR and IT teams.

**Key Skills, Experience and Behaviors required for this position**:

- Demonstrated knowledge and experience with supporting IT project implementations.
- Strong organizational and interpersonal skills with experience working under pressure with precision and accuracy.
- Strong planning, prioritizing, and problem-solving skills.
- Ability to read, analyze, and interpret complex documents.
- Ability to work effectively in a fast-paced environment; a willingness to learn new skills and take directions from other team members; the ability to organize information and manage time effectively.
- Strong writing and verbal communication skills.
- Demonstrated commitment to client and family centered care.
- Knowledge of medical terminology is preferred.

**COVID-19 Vaccination Policy**

To protect the health and safety of our employees, clients and their families and in the interest to follow strong public health measures,** it is a requirement of employment at VHA Home Healthcare to be fully vaccinated against COVID-19.** A fully vaccinated person means you have received all required doses of a COVID-19 vaccine series approved by Health Canada or the World Health Organization, at least 14 days prior to your start date and you will need to provide proof by submitting a copy of your Ministry of Health COVID-19 Vaccine Dose Administration Receipts or government vaccination passport. VHA Home HealthCare will consider cases needing accommodation as stipulated by the Ontario Human Rights Code. In the event that you are unable to be vaccinated as a result of a ground protected under the Human Rights Code, you may submit a request for accommodation with an explanation of the ground and/or any supporting documentation to assist in the determination of exemption from this condition.

**How to Apply