Manager, Residential Operations

**Summary**: The Manager, Residential Operations, is responsible for the effective management and administration of an assigned portfolio of residential properties, overseeing daily operations, property maintenance, tenant relations and team member supervision. The Manager will ensure adherence to operating budgets, coordinate with vendors and service providers, and maintain compliance with all applicable laws and regulations. Through strong leadership and operational oversight, the Manager will drive portfolio performance, enhance tenant satisfaction, and uphold the standards of the organization.

**What you'll get to do**:
**Portfolio Operations & Maintenance**:

- Manage the day-to-day operations of a diverse residential portfolio, ensuring all sites - including common areas, building exteriors, and landscaping - are well maintained, safe, and visually appealing.
- Oversee regular property inspections and implement preventative maintenance programs to uphold quality standards and ensure regulatory compliance.
- Plan and manage capital improvement projects (e.g., HVAC, roofing, paving) and approve invoices for completed work.

**Tenant Relations & Communication**:

- Foster positive and professional relationships with residents by addressing concerns, complaints, and service requests in a timely and effective manner.
- Ensure high levels of tenant satisfaction to support strong retention and occupancy.

**Leasing, Rent Collection & Financial Oversight**:

- Manage lease renewals, rent collection, and enforce collection procedures for late-paying accounts.
- Support marketing and leasing efforts to reduce vacancy rates.
- Participate in the development of annual operating budgets and financial reports, monitor ongoing financial performance, and analyze variances.
- Ensure each property's performance meets or exceeds financial targets and return expectations.

**Team & Vendor Coordination**:

- Lead on-site team members and coordinate with external vendors to ensure timely and quality execution of all property-related services.
- Provide oversight of contractor work, ensuring completion standards are met and expenses align with approved budgets.

**Compliance & Risk Management**:

- Maintain strict adherence to all local, state, and federal laws, including fair housing and landlord-tenant regulations.
- Ensure that properties meet safety, accessibility, and operational compliance standards.
- Maintain accurate documentation and records for leases, inspections, vendor agreements, and regulatory requirements.

**Innovation & Process Improvement**:

- Stay current with emerging technologies, tools, and best practices in property management.
- Identify and implement cost-saving opportunities through innovation, vendor optimization, and workflow improvements.

**Reporting & Collaboration**:

- Prepare and contribute to reports, financial summaries, and budget documents as required.
- Regularly communicate with senior leadership on key operational metrics, risks, and strategic recommendations.
- Actively participate in team meetings and collaborative initiatives, providing input and ideas to improve operations and outcomes.

**Stakeholder & Relationship Management**:

- Build and maintain strong, sustainable relationships with residents, team members, vendors, and internal stakeholders.
- Promote a culture of professionalism, service, and accountability across all touchpoints.

**Who you are**:

- Minimum five (5) years property management experience in residential high-rise properties
- Graduate and/or certificate/degree in business administration, real estate finance, CPM, IHM or related field.
- Knowledge of applicable provincial and municipal legislation including the Residential Tenancies Act
- Computer literacy, including effective working skills of MS Office, and knowledge of Yardi Prior managerial experience required.
- Sound leadership, staff management, and teambuilding skills.
- Effective written and verbal communication skills as well as presentation skills. A well-defined sense of diplomacy, conflict resolution, and people management skills.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment preferred
- Able to build and maintain lasting relationships with corporate departments, key business partners, and stakeholders.
- Ability to follow through and complete overlapping projects.
- High degree of resourcefulness, flexibility, and adaptability.
- Strong customer service and troubleshooting skills.
- Valid driver's license required
- Greenwin Corp. is an equal opportunity employer committed to building a diverse workforce representative of the communities we serve and providing an accessible environment. Accommodation is available upon request._

Work Location: In person