Site Supervisor

Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way. Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution, and an advanced vision of parking facilities. Active in 11 countries and with more than 2,000 employees in Canada, we are present in airports, hospitals, hotels, clinics, school boards and more Indigo believes that its strength lies primarily with its employees and is committed to sharing its success and promoting team spirit with them.

The Site Supervisor will oversee the day-to-day operations of the Capilano University location. This includes managing and administering programs and services and promoting our client-centric culture and brand by providing superior service and hospitality to our customers. The Site Supervisor is also responsible for hands-on operations, overseeing lot management and maintenance, monthly parking programs, administering metering technologies, and signage programs. Additional responsibilities include implementing an operations strategy that builds a culture of teamwork, safety, quality, ownership, accountability, and continuous improvement through the planning and scheduling functions.

**What Would You Be Doing?**
- Management of daily operational activities, which includes all working areas and lot cleanliness, safety checks, and enforcing the parking guidelines.
- Record data through Appenate and prepare all reports throughout the day as required.
- Prepare and send all applicable reports to Indigo’s Vancouver office as requested by accounting.
- Maintain the lines of communication, keeping in mind confidential information you are privy to as Site Supervisor is kept confidential and only discussed with your manager.
- Maintain a professional and clean appearance, wearing Indigo issued uniforms and clothing at all times including while performing patrol duties, responding to inquiries, and while driving the University’s parking patrol vehicle.
- Adhere to the Capilano University Patroller Guidelines.
- Ensure that patrol vehicle is stocked with the required equipment, cleaning supplies, and basic tools needed.
- Ensure that all equipment is in good working conditions including parking meters, cameras, cell phones, ticket printers, patrol vehicle, etc.
- Work with management, staff, and suppliers to coordinate the successful operation and growth of the Account and the Company.
- Assist with marketing campaigns and record keeping as requested.
- Maintaining accountability in the interest of delivering the best service and controlling costs.
- Assist with other responsibilities as may be assigned from time to time including on-site work as a Host.
- Ensure the client relationship between Capilano University and Indigo is always kept at the highest regard.

**What Are We Looking For?**
- Must be able to work in a fast-paced environment
- Intermediate to advanced knowledge of the MS office suite of programs
- Must be familiar with a variety of company specific Apps and systems
- Must have a knack for being able to learn new systems
- Must be able to pay attention to detail and maintain accuracy in various modes of communication
- Must have multi-faceted experience and knowledge gained from working in the parking industry

**What Will Set You Apart?**
- Proficient in English, both verbal and written
- Bilingualism (English and French) is a strong asset
- Advanced verbal and written communication skills and a proven ability to effectively interact with guests and clients
- Results-oriented individual with a concern for accuracy and customer relations
- Exceptional time management and organizational capabilities

**Job Types**: Full-time, Permanent

**Salary**: $20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Parking Enforcement or Patrol: 1 year (preferred)

Licence/Certification:

- Class 5 Driver's License (required)