Manager, Human Resources

**Manager, Human Resources**

The Aga Khan Museum (AKM) connects cultures and communities through art. The Museum’s mission is to foster a greater understanding and appreciation of the contributions that Muslim civilizations have made and continue to make to world heritage.

A Toronto-based Museum, we promote pluralism through art, stories, and enlightened encounters, across cultures. Using visual and performing arts as a force for good in the world, the Museum’s ambitious vision is to promote peaceful co-existence and positive intercultural dialogue. As a global learning hub, uniquely positioned to play a pivotal role in creating connections among people and communities locally, nationally, and around the world.

The AKM is seeking an HR leader who balances both strategic and operational activities, often simultaneously, being willing and able to work effectively at both levels—and enjoying to do so in service of the unique mandate of this innovative, not-for-profit Museum.

**Purpose of Position**

The Manager, Human Resources collaborates with senior leadership to ensure that the Human Resources function delivers services appropriate to the Museum’s needs. They oversee and direct all aspects of HR functions, including the formulation and implementation of HR strategy, policies and systems for: performance & rewards management; recruitment and selection; development, and employee relations, designed to meet and anticipate the current and future HR needs in support of the strategic directions of the Museum. They oversee the volunteer services area (which includes over 200 volunteers, key to the operation of the Museum) including volunteer engagement, scheduling, policies and practices. They also play a key role in stakeholder management within the Museum HR community and the Aga Khan Development Network.

**Key Responsibilities**
- Provide vision, leadership, planning and management for the delivery of efficient and effective HR strategy and operational services to meet the current and future business needs within the organization.
- Provide advice/guidance to the leadership and managers, as well as to staff and volunteers, on all people issues.
- Develop, implement and evaluate ongoing HR policies and practices to ensure the Museum implements leading management practices and complies with all relevant legislation, (eg. Employment Standards Act, Health and Safety, Accessibility for Ontarians with DisabilitiesAct).
- Build and maintain a strong Museum team through effective recruiting, training, coaching, team building and succession planning.
- Develop proactive HR recruitment systems and oversee the placement of suitably qualified and skilful talent in the Museum through a robust recruitment and onboarding process.
- Facilitate departmental managers to improve and monitor the performance culture in their respective areas by adhering to the performance management system.
- Manage and adjust the compensation and benefits plans to ensure market competitiveness, internal equity, and cost effectiveness.
- Develop and implement HR practices that encourage and enhance employee motivation and engagement.
- Manage and resolve employee relations issues. Conduct effective, thorough and objective investigations.
- Direct and deliver all staff communications.
- Liaise with internal and external counsel on all labour-related communication/issues ensuring that the Museum’s risks are minimised.
- Be responsible for the Human Capital Management system and the related payroll system, and ensure availability of high-quality data to enable informed decision making.
- Conduct periodic audits of HR activities to ensure compliance with laws, policies and procedures.
- Monitor and manage the annual staffing budget ensuring that staff costs are maintained within budget and take correctional steps in case of variances.
- Work closely with management and employees to improve work relationships, build morale, increase productivity, improve work relationships, and increase retention.
- Develop the Human Resources Development plan for the Museum and work with managers to deliver and enhance the same.
- Foster and maintain positive relationships with all staff and volunteers and serve as an interface between staff and volunteers to ensure effective support of the institutional objectives.
- Oversee all volunteer management activities, ensuring that Museum volunteers feel appreciated and recognized.
- Participate in the Health and Safety Committee of the Museum.
- Facilitate staff social activities in the Museum.
- Establish annual objectives, in collaboration with the employee(s), evaluate progress regularly, adjust as needed, seek and provide regular feedback and ensure performance appraisals are completed in a sensitive, collaborative and timely way.
- Plan and organize resources and time to enable employee development within the context of organizational and individual goals and plans.
- Manage the workload, both for the t