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Operations Manager
2 weeks ago
**Duties of Operations Manager**:
**ADMINISTRATIVE**
- Oversee all aspects of the administration of agents’ business.
- Create and manage all systems for sellers, buyers, client database management,
lead-generation tracking, lead follow-up, and office administration.
- Create and update a business operations manual and all job
descriptions/employment contracts for any future hires.
- Ensure that all agent activities are limited to listing property, showing property,
negotiating contracts, and lead generation.
- Answer phones in a polite, professional manner.
- Participate in daily huddles, review daily schedule, and determine the course of
action for anything unscheduled.
- Prepare team meeting agendas and distribute them prior to the meeting.
- Take and distribute full meeting notes.
- Send cards for upcoming milestones (birthdays, anniversaries, etc).
**LISTING (LISTING TO CONTRACT)**
- Oversee all aspects of seller transactions from initial contact to the executed
purchase agreement.
- Prepare all listing materials: pre-listing presentation, listing agreement, seller's
disclosures, comparative market analysis, Required documents/forms, multiple listing service (MLS) research, etc.
- Consult and coordinate with sellers all property photos, staging, repairs, cleaning, signage, lockbox, access requirements, and marketing activities.
- Obtain all necessary signatures on listing agreements, disclosures, and other
necessary documentation.
- Coordinate showings and obtain feedback.
- Provide proactive weekly feedback to sellers regarding all showings and
marketing activities.
- Coordinate all public open houses and broker open houses.
- Enter all listing information in MLS and marketing websites and update as
needed.
- Submit all necessary documentation to the office broker for file compliance.
- Input all necessary information to client database and transaction management
systems.
**TRANSACTION COORDINATION (CONTRACT TO**
**CLOSING)**
- Oversee all aspects of buyer/seller transactions from executed purchase
agreements to closing.
- Coordinate title/escrow, mortgage loan, and appraisal processes.
- Coordinate inspections, assist in negotiations regarding repairs, and coordinate
completion of repairs.
- Regularly update/maintain communication with clients, agents, title officers,
lenders, etc.
- Submit all necessary documentation to the office broker for file compliance.
- Coordinate moving/possession schedules.
- Schedule, coordinate, and attend closing processes.
- Input all client information into the client database system.
- Schedule 30-day, 90-day, and 120-day client customer service follow-up calls to
assist with any home improvement provider recommendations and to ask for
referrals.
**MARKETING**
- Supervise client database management program and system.
- Coordinate the preparation of all listing and open house fliers, graphics, signage,
and all other marketing materials.
- Manage and update agent website(s), blog(s), and online listings.
- Regularly assist agents to manage and enhance their social media presence.
- Track and coordinate all inbound leads from websites, social media, and other
online sources.
- Coordinate all client and vendor appreciation events.
- Regularly obtain client testimonials for websites, social media, and other
marketing materials.
**Qualifications**:
- Bachelor’s Degree in Business Management or relevant senior leadership experience in a **customer service-driven**_ **business**_
- **Collaborative nature** as demonstrated by management experience across multiple departments and disciplines
- **Highly analytical**; able to make data-driven decisions and establish effective metrics
- A **“player-coach” **who can both manage teams and get into the weeds when necessary
**Job Types**: Full-time, Part-time, Permanent
Pay: $40,000.00-$57,600.00 per year
Expected hours: 20 - 40 per week
Additional pay:
- Bonus pay
- Commission pay
**Benefits**:
- Flexible schedule
- Work from home
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
**Education**:
- Bachelor's Degree (preferred)
Work Location: Hybrid remote in Niagara Falls, ON L2G 5Z3
