Office Administrator

1 week ago

Langford, Canada Trail Appliances Ltd. Full time

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers

**Our core values**:
Integrity - We do what’s right, even when no one is looking.

Improvement - We do it well. Then we do it better.

Caring - We put ourselves in others’ shoes.

Authenticity - We like people, not pretense.

Determination - We kick down walls.

**We have everything we need to inspire our customers. Except you.**

As an Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.

**Compensation**: $22.95/hour

**Schedule**: 40 hours per week, Mondays to Fridays 9:30am-6pm, may include weekend shifts. Maternity coverage **(End Date: January 12, 2027)**

**As an Office Administrator, you will**:

- Provide exceptional service to all customers and be approachable as you are their first point of contact (Hence, the smile \uD83D\uDE0A).
- Field any incoming calls and inquiries.
- Assist in administrative duties to run store administration.
- Collaborate with our Sales and Customer Support Team to provide timely, proactive service and support.
- Take initiative to find creative approaches that make each customer’s experience feel personal.
- Build relationships and a great rapport with customers.
- Teamwork - You are a team player who can also thrive independently.

**We hope you are passionate about**:

- Customer Service - You are a people person who uses your skills to create great rapport with customers
- Teamwork - You are a team player who can also thrive independently
- Joining a fun, fast-paced environment

**The experience we like to see**:

- Working in an administrative/customer service role
- Fast and accurate data entry skills with the ability to multi-task
- Experience managing customer conflict and escalation
- Proficiency in Microsoft Office
- **Must be able to work occasional weekends**

**Bonus Points**:

- You exude energy, enthusiasm, and positivity
- You are willing to work additional time when necessary to complete tasks and meet deadlines

**Why join Trail**:

- Showroom environment
- Paid time off
- Generous employee discounts
- Employee Recognition Program
- Extended health care and dental coverage
- Gym membership discount
- Professional Development Programs
- Career Progression
- Company events

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

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