Implementation Program Manager

**Join Axon and be a Force for Good.**:
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

**Your Impact**:
Axon is a global leader in public safety technology, dedicated to protecting life and making communities safer. We are seeking a **Senior Technical Program Manager** to lead the delivery of complex hardware and enterprise-grade SaaS solutions that empower our customers to manage information effectively.

As a Senior Technical Program Manager at Axon, you will play a pivotal role in aligning technical solutions with customer needs, ensuring seamless deployment, and enhancing our product impact. This role requires a proactive leader who thrives in dynamic environments, champions cross-team collaboration, and drives meaningful change. If you are passionate about technology, possess excellent program management skills, and seek a purpose-driven career, this is the role for you.

**What You'll Do**:
**Location**: Canada - Remote
**Travel**: 40%-50%
**Reports to**: Senior Director, Program Management
**Direct Reports**: 0
- Lead complex, enterprise product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines.
- Manage multiple medium to large-sized projects with a focus on timelines, scope, and budget control.
- Collaborate with product and engineering teams to define program requirements, ensuring compliance with national and state standards.
- Engage with customer, sales, product, and software services leaders to define project vision, scope, and delivery timelines.
- Support program planning activities through effective work estimation processes.
- Oversee program-level change management activities, working closely with client partners and internal stakeholders.
- Develop comprehensive documentation to support customer acceptance and revenue recognition.
- Act as the primary facilitator for project team members and stakeholders, ensuring effective communication and coordination across teams.
- Identify project risks, develop mitigation strategies, and proactively address potential issues to ensure successful outcomes.
- Deliver foundational training to customers both remotely and in person, supporting adoption of Axon solutions.
- Mentor junior project managers and support the recruitment process to strengthen the program management team.

**What You Bring**:

- Bachelor's Degree in Business, Information Systems, Technical Engineering or equivalent experience.
- Fluent in both English and French.
- PMP certification is highly preferred.
- 5+ years of experience leading complex programs in a SaaS environment with demonstrated success in technical program management.
- Strong proficiency in technical project management tools to track, manage, and deliver on objectives.
- Ability to manage multiple simultaneous projects while driving alignment among diverse stakeholders.
- Expertise in guiding internal and client teams through ambiguity, ensuring clarity, alignment, and execution on shared goals.
- Exceptional communication, organization, and interpersonal skills, with a strong ability to distill technical concepts for varied audiences.
- Experience identifying process improvements to enhance project delivery outcomes and increase customer satisfaction.
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

**Benefits that Benefit You**:

- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
- Benefits listed herein may vary depending on the nature of your employment and the location where you work._

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

**Important Notes**
- The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions._
- Some roles may also require legal eligibility to work in a firearms environment._
- Axon's mission i