Client Scheduling Coordinator

**Job description**

Position: Scheduling Coordinator
Reporting to: Director of Operations
Location: Q Medical Clinic (North York)

**About Q Medical**:
Q Medical is a provider of independent medical assessment services dealing with injury claims in Ontario. With medical expertise across every specialty and discipline, a roster of leading physicians, and a thorough understanding of case law, we strive to redefine what it means to be a truly independent provider. We do so with an unwavering commitment to objectivity and fairness. Our approach is to build empathy and treat our clients like a member of our own family in their path to recovery.

**Position Summary**:
The Scheduling Coordinator is responsible for providing timely scheduling of new referrals, distribution of referrals to our assessor, sending medical files to assessors, entering booking details, communication and follow up for bookings with all stakeholders, scheduling assessments, and any secondary services as required. The Scheduling Coordinator will work with our stakeholders to schedule assessments in line with client and assessor preferences.

The position will report to the Director of Operations. The position will work closely and collaboratively with our other departments.

**Responsibilities**
- Managing referrals and assessor dates in tracking sheet and in Universal software
- Monitoring of the status of all referrals
- Scheduling of assessments and requesting of medical documents from health care providers
- Scheduling and coordinating secondary service providers such as translation and transportation for clients
- Prepare and arrange transportation and translation as required
- Preparation of scheduling documents
- Preparation of the medical file
- Communication with stakeholders as required from diverse professions and educational backgrounds
- _**Exceptional customer service**_
- Coordinating with assessors in advance and working with various schedules and timelines
- Daily, weekly and monthly reporting as required
- Other responsibilities as required.

**Qualifications**
**Experience**:

- 1 year of experience in scheduling or administrative position in a healthcare setting
- Clinical knowledge an asset
- Knowledge of the SABS an asset
- Prior experience in the MVA industry

**Education and Certifications**:

- University or college degree in related field (health sciences, administrative studies, etc.) is an asset

**Knowledge and Skills**:

- Excellent analytical, critical thinking, problem solving and reasoning skills
- Demonstrated ability to develop and maintain professional relationships with colleagues, external partners and providers;
- Demonstrated ability to work independently and as part of a team;
- Understanding of SABS an asset;
- Ability to communicate clearly and effectively with all stakeholders;
- Extensive experience using Microsoft Office, specifically Word;
- Ability to use Universal or other MIS
- Meticulous attention to detail;
- Multi-tasking, time management, planning and organizing;
- Ability to maintain confidentiality.

**Job Types**: Permanent, Full-time

Ability to commute/relocate:

- Toronto, ON: reliably commute (preferred)

**Education**:

- Bachelor's Degree or College diploma (preferred)

**Experience**:

- Scheduling/Administration in healthcare or rehabilitation: 1 year (preferred)
- Motor vehicle accident industry: 1 year (preferred)

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: $17.00-$21.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Experience**:

- Scheduling in healthcare or rehabilitation: 1 year (preferred)

Work Location: In person