Member Success Agent

2 weeks ago

Toronto, Canada Dynata Full time

Dynata is the global leader in online data collection for the market research industry. Our Member Support team agents are responsible for delivering excellent customer service to panelists participating in our market research surveys. The member support team fulfills a vital role in ensuring our members receive high quality answers to their questions and become brand advocates.

The role of a Member Support agent is to create a positive customer support experience and build strong relationships with our members. Team members accomplish this through; problem solving, ensuring timely resolution or escalation of requests, communicating promptly on progress, and handling customers with a consummately professional attitude across a range of support mediums. Our teams goal is to ensure members are being provided with the highest levels of customer service at all times.

**This is a part-time permanent position for 20 hours per week. Must be fluent in ITALIAN at an expert or native proficiency level**

RESPONSIBILITIES
- Follow up with other support staff involved in resolution, to ensure the ticket is conclude in a satisfactory resolution
- Achieve or exceed required team KPI goals.
- Support team lead/managers with admin tasks as needed
- Coordinate escalations and make sure that urgent issues are communicated promptly.
- Help ensure the fulfilment of service requirements set by the department head (e.g. a maximum response time).

REQUIRED SKILLS & QUALIFICATIONS- Must read, write and speak English at an advanced level- Must read, write and speak/understand ITALIAN fluently (Expert or native proficiency level)- Excellent communication skills, both written and spoken.- Must have at least 2 years of working experience in a customer service role where directly interacting with consumers.-
- Excellent attention to detail.- Proven organizational skills, time management and able to multitask- Ability to work independently.- Proactive, motivated and flexible team player who is keen to work in a stimulating and fast paced work environment.- Possess a positive attitude and have energy and enthusiasm.- Computer literate with experience with Microsoft office programs, such as Excel, Word and PowerPoint, working on shared documents and willing to learn new programs.- Strives for continuous improvement and contributes with new ideas- Looks beyond simple solutions doesn’t stop at first answers, looks to resolve problems quickly takes accountability for actions- Promotes a spirit of cooperation with other members of the work group always helpful to the rest of the team/others amongst the first to volunteer to help others succeed
- Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sex/Sexual Orientation/Gender Identity or Expression/Race/Color/National Origin/Age/Religion/Genetic Information/Marital Status/Height/Weight or any other legally protected category defined by applicable federal state or local laws and ordinances, so as to further the principles of equal employment opportunity.

  • Apertura Futura: Office Representative

    5 days ago

    Toronto, Canada State Farm Agent Full time

    Future Opening: Office Representative - State Farm Agent Team Member Join to apply for the Future Opening: Office Representative - State Farm Agent Team Member role at State Farm Agent . Position Overview Do you have aspirations to run your own business? If so, you may want to consider working in the office of Steven Bartshe - State Farm Agent. As a member...

  • Apertura Futura: Office Representative

    2 weeks ago

    Toronto, Canada State Farm Agent Full time

    Future Opening: Office Representative - State Farm Agent Team MemberJoin to apply for the Future Opening: Office Representative - State Farm Agent Team Member role at State Farm Agent.Position OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of Steven Bartshe - State Farm Agent. As a member of...

  • Apertura Futura: Office Representative

    1 week ago

    Toronto, Canada State Farm Agent Full time

    Future Opening: Office Representative - State Farm Agent Team MemberJoin to apply for the Future Opening: Office Representative - State Farm Agent Team Member role at State Farm Agent.Position OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of Steven Bartshe - State Farm Agent. As a member of...

  • Member Success Agent

    3 days ago

    Mowat Avenue , Toronto, Ontario, Canada, MK E XTM Careers Full time $40,000 - $60,000 per year

    About XTM XTM is one of Canada's disruptive fintech leaders focused on creating alternative, innovative payment solutions helping businesses and service workers disseminate and access Earned Wages and Gratuities.   Our AnyDay Solution, consisting of a mobile app and wallet paired with a Visa or Mastercard debit card, is used by thousands of restaurants,...

  • Mortgage Agent

    7 days ago

    Toronto, Canada Mortgage Agent Full time

    **Are you a motivated and experienced Mortgage Agent looking to take your high income to the next level? Join us for the potential of high income and become part of a dynamic team dedicated to helping clients achieve their home ownership dreams.** **Qualifications**: - **Active Mortgage Agent License.**: - **Proven track record in mortgage...

  • Member Success Agent- Italian

    1 day ago

    Toronto, Ontario, Canada Dynata Full time $17 per year

    Dynata is the global leader in online data collection for the market research industry. Our Member Support team agents are responsible for delivering excellent customer service to panelists participating in our market research surveys. The member support team fulfills a vital role in ensuring our members receive high quality answers to their questions and...

  • Customer Success Agent

    3 weeks ago

    Toronto, Canada Puppy Sphere Full time

    About Puppy Sphere Welcome to Puppy Sphere, a startup revolutionizing the wellness industry with our puppy therapy experiences in North America! We’re on a mission to spread the gentle power of puppy therapy across North America. Through inclusive wellness experiences, we create moments so memorable they inspire our community to weave well-being into their...

  • Customer Success Agent

    3 weeks ago

    Toronto, Canada Puppy Sphere Full time

    Get AI-powered advice on this job and more exclusive features. About Puppy Sphere Welcome to Puppy Sphere, a startup revolutionizing the wellness industry with our puppy therapy experiences in North America! We’re on a mission to spread the gentle power of puppy therapy across North America. Through inclusive wellness experiences, we create moments so...

  • Customer Success Agent

    4 weeks ago

    Toronto, Canada Puppy Sphere Full time

    Get AI-powered advice on this job and more exclusive features.About Puppy SphereWelcome to Puppy Sphere, a startup revolutionizing the wellness industry with our puppy therapy experiences in North America! We’re on a mission to spread the gentle power of puppy therapy across North America. Through inclusive wellness experiences, we create moments so...

  • Customer Success Agent

    4 weeks ago

    Toronto, Canada Puppy Sphere Full time

    About Puppy Sphere Welcome to Puppy Sphere, a startup revolutionizing the wellness industry with our puppy therapy experiences in North America! We’re on a mission to spread the gentle power of puppy therapy across North America. Through inclusive wellness experiences, we create moments so memorable they inspire our community to weave well-being into their...