Insurance Enablement Manager
2 weeks ago
**Truthfulness | Fairness | Value | Loyalty**
At Western Financial Group, we take pride in being one of Canada's largest insurance brokers. Our strength lies in our incredible team of over 2,200 dedicated professionals, spread across 180+ locations nationwide. Together, we create a supportive and collaborative environment that has earned us the recognition of one of Forbes Canada’s Best Employers.
Discover a workplace where your well-being is a priority, and your contributions make a real difference. With competitive benefits, a strong community focus, and a commitment to work-life balance, Western is not just a place to work, it's a place to thrive
Join our team and experience the Western difference - where caring for our customers, communities and team members is our passion
**Insurance Customer Enablement Manager**
Your success stems from partnering with the Director, Customer Enablement to develop and support an effective team of remote Processors. You will be part of leading a collaborative and motivated team who all contribute to the achievement of business goals and targets.
**Here is what a typical day looks like**
- Leading the change management process to shape organizational understanding of proposed changes and establish support from key stakeholders
- Identifying and implementing best practices for central processing
- Setting, maintaining, and meeting production targets for team output, ensuring they are achievable, and that employees are informed and properly trained on requirements to ensure success
- Developing and implementing full-time employee resource plans in line with project and business strategy; ensuring timely coordination for resource management
- Evaluating processes, methods and practices and identifying areas of continuous improvement, making periodic changes to increase the efficiency, accuracy and effectiveness of the CPU and improving the service provided to the business
- Supporting Assistant Managers in recruitment, interviewing, onboarding and training processes to ensure a high employee and leadership success rate
- Manage, organize, and direct the Central Processing Unit’s operational KPI’s
- Functioning as the main CPU point of contact for all departments within Western Financial Group ensuring service and communication standards are met
**The value you bring**
- 5 years’ experience in an insurance brokerage environment
- 2 years’ experience leading a team with a track record of exceeding business goals and targets
- Experience using AI or automation to streamline workflows
- Strong ability to coach, motivate and lead a team
- Capacity to lead and manage change initiatives
- Experience in recruitment, staff development and performance management
- Proven working knowledge of Excel
**Hours**: 37.5 hours/week
**Location**: Remote Options available in Canada
**Requisition**: 82267
**Compensation Range**:$95,000 - $120,000
We value our employees and offer programs that enhance their lives. Eligible employees receive 3 weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits.
For over 20 years, community support has been integral to our culture through the Western Financial Group Communities Foundation**.
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