Supervisor, Community Program

The City of Markham is proud to be recognized for the 3rd consecutive year as one of Canada’s Best Employers, and ranked in the top three for Government Services by Forbes and Statista Inc The City of Markham is a dynamic and change-oriented leader that stands out from other Canadian municipalities. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as much as for our fiscal accountability. More than 353,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

**J**oin us and make a lasting difference**

Reporting to the Community Program Coordinator, Group Fitness the Community Program Supervisor-Group Fitness will work as part of a City of Markham Fitness Strategy team that is responsible for the delivery of all group fitness programs and services within all City of Markham recreation facilities. This position will mentor, support, motivate and provide guidance on performance management of all Group Fitness Instructors within the Centers while maintaining positive relationships with fellow area staff, residents, community groups and clients. The Community Program Supervisor will be a frontline Subject Matter Support to all fitness councilors and group fitness instructors.

**Duties**
- Assist Community Recreation Coordinator - Group Fitness in providing administration and supervision for program services within the group fitness portfolio within the City of Markham Recreation Department.
- Assist in recruiting, hiring, training, scheduling, payroll and managing performance of part-time group fitness staff
- Assist with development and ongoing monitoring of operating budgets including identification of capital budget needs
- Assist in the development and implementation of an annual Training Plan
- Collaborate with internal stakeholders to establish season schedules that reflect the needs of the community
- Willingness to lead by example and conduct New Member Orientation appointments and teach a variety of Group Fitness Classes
- Plan and implement new and innovative group fitness classes that reflect industry trends and community needs
- Ensure an environment of customer service excellence exists when dealing with all internal and external stakeholders
- Conduct regular customer satisfaction surveys
- Assist with the preparation and presentation of promotional materials

**Requirements**:

- Post secondary education (College diploma or University degree) in recreation or appropriate discipline.
- Minimum three years full-time supervisory experience in a fitness center setting with direct experience in Group Fitness
- Valid Group Fitness Certification mandatory
- Ability to teach a variety of Group Fitness Classes which includes Choreography-based classes
- Personal Training Certification an asset
- Current certifications in Standard First Aid and CPR C.
- Valid Ontario Class G Driver's License
- Proficiency in MS office.
- Proficiency in a variety of virtual fitness platforms.
- Satisfactory VSS

**Core Behaviours**
- ** Service Excellence**: Leads and supports staff in meeting or exceeding service standards when interacting with customers.
- ** Change & Innovation**: Effectively implements change and supports and involves staff through change transitions.
- ** Teamwork & Relationship Building**: Leads and supports staff in working together collaboratively, fosters teamwork and inclusion, and cultivates relationships.
- ** Communication**: Models active listening and clear communication, and supports staff members in communicating effectively.
- ** Accountable Results Oriented**: Role models ethical behaviour and accountability; clarifies expectations, policies and legislation and supports staff in meeting them.
- ** Management & Leadership**: Supports a positive work environment, develops and enables staff, sets clear expectations, provides regular feedback, and addresses performance.

The City of Markham is committed to inclusive, accessible, and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.