Client Care Coordinator

3 days ago

Conception Bay South, Canada Provincial Homecare Full time

**Client Care Coordinator**

**Job Summary**

The Client Care Coordinator, under the direction of the Client Care Manager, handles client care and service inquiries, arranges client care and service, schedules Home Support Workers and maintains scheduling information and data as required.

**Duties and Responsibilities**
- Handle and document prospective client inquiries regarding requests for care and service
- Assess client service needs in consultation with the Supervisor; schedule Home Support Workers for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Home Support Workers; and promote consistency of caregiver assignments and coordination of services.
- Notify clients and Home Support Workers regarding initial and ongoing schedules
- Communicate any schedule changes to those affected by the changes such as the client, caregiver and/or HSW
- Collaborate and communicate with Regional Health Authority Case Managers, caregivers, and/or client family members.
- Complete data entry and maintain accurate current scheduling documentation in Alayacare.
- Assist with training and mentoring of all Home Support Workers by directing them to our web-site training modules
- Assist with the supervision, recruitment and orientation of Home Support Workers as requested.
- Ensuring accurate Client Creation in Alayacare is accurate (noting required skills & delegations)
- Participate in client satisfaction initiatives
- Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Provincial Homecare Policies and Procedures.
- Maintain confidentiality of client and corporate information and discusses same only with appropriate Provincial Homecare staff.
- Complete other administrative tasks as required

**Qualifications**:
Clear Code of Conduct

**Experience**

Relevant Experience and computer experience would be an asset.

Previous Home Support Worker or Some Support Industry experience would be an asset

**Other Skills and Abilities**
- Exceptional organizational and interpersonal skills;
- Proven ability to work both independently and as part of a team;
- Ability to meet deadlines and strong commitment to continual learning;
- Ability to demonstrate competency in scheduling software;
- Ability to operate all standard office equipment

**About us**

At Provincial Homecare, we are committed to attracting, developing, motivating, and retaining talented Employees. We strive to provide a fair, challenging and rewarding work environment in an atmosphere of open communication; and to always treat our employees with fairness and respect.

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- On call
- Weekends as needed

Ability to commute/relocate:

- Conception Bay South, NL: reliably commute or plan to relocate before starting work (required)

Work Location: In person

  • Client Care Coordinator

    2 days ago

    Conception Bay South, Canada Provincial Homecare Full time

    Client Care CoordinatorJob Summary The Client Care Coordinator, under the direction of the Client Care Supervisor, handles client care and service inquiries, arranges client care and service, schedules Home Support Workers and maintains scheduling information and data as required. Duties and Responsibilities Handle and document prospective client inquiries...

  • Client Care Coordinator

    2 weeks ago

    Thunder Bay, Canada Field Trip Health Full time

    **About Field Trip Health** Field Trip Health was established in 2019 in Thunder Bay, ON by Dr. Mario Nucci, a passionate advocate for innovation in the area of mental health. At Field Trip Health, our primary focus is Ketamine Assisted Psychotherapy (KAP), a combination of Ketamine and Psychotherapy, which has shown to be 70% effective against treatment...

  • Primary Care Paramedic

    5 days ago

    Conception Bay South, Canada Fewers Ambulance Service Full time

    Work Term: Permanent - Work Language: English - Hours: 80 hours bi-weekly - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: Experience an asset **Work setting**: - Private ambulance company **Tasks**: - Assess extent of injuries or illness of trauma victims to determine emergency...

  • personal support worker – nursing care

    2 weeks ago

    Conception Bay South, Canada Heritage Square Retirement Living Full time

    Overview Languages English Education - Secondary (high) school graduation certificate Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting - Nursing home/home for the aged Responsibilities Tasks - Accompany patients on outdoor recreational...

  • Home/personal Support Worker- Conception Bay South

    1 week ago

    Conception Bay South, Canada Coombs Compassionate Home Care Agency Inc.™ Full time

    Personal/Home support workers care for people who are ill, elderly or need help with daily tasks. You would play a vital role in ensuring clients remain comfortable, safe, and cared for in their own homes. HSWs would be responsible for personal care and home management for clients. HSWs may be required to complete or assist client with personal grooming,...

  • Client Care Coordinator

    2 weeks ago

    Thunder Bay, Canada Motion LP Full time

    **Consider joining us as a Client Care Coordinator if**: You have worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with...

  • Client Care Coordinator

    5 days ago

    North Bay, Canada Motion LP Full time

    **Consider joining us as a Client Care Coordinator if**: You have worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with...

  • Administrative & Client Care Coordinator

    7 days ago

    Thunder Bay, Canada Elevate Therapy Full time

    **Administrative & Client Care Coordinator (Full-Time)** **Location**:Thunder Bay, ON **Compensation**: $24/hour | 25-35 hours/week | Monday to Friday **Job Type**: Part-time, permanent - day shifts, evenings, and weekends (with potential for transition to full-time) **Job Summary** Elevate Therapy is looking for a Client Care Coordinator to join our...

  • Material Controller

    5 days ago

    Conception Bay South, Canada Bluewater Group Full time

    **Who we are?** **Bluewater Group: “Keeps you moving”** - leaders in Warehousing & Logistics, Shipping supplies, Mobil branded Lubricants, for over 40 years. Bluewater Group has won the Deloitte Canada’s Best Managed Companies Award 7 years in a row! At Bluewater Group we are committed and dedicated to creating a diverse and inclusive environment...

  • Care Coordinator

    2 weeks ago

    Thunder Bay, Canada Home and Community Care Support Services Full time

    Job Description COMMUNITY CARE COORDINATOR (FLOAT) - TEMPORARY FULL TIME TO MAY 2027Are you an experienced registered nurse, physiotherapist, occupational therapist, social worker, dietician, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.As a...