Linux & Product Support Specialist - Tier 1

6 days ago

Vancouver, Canada LinuxMagic Full time

We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies.

LinuxMagic has been a leader in the Internet and ISP business for more than 25 years; there’s a reason we’re known as the number one Linux development house in the Pacific Northwest. Our work is based predominately in enterprise-grade mail and anti-spam solutions, with some web and software development sprinkled in. We make genuine care for our employees a number one priority and come to work everyday with the goal of “making the world a better place, one keystroke at a time.”

Job Description & Responsibilities:

- Troubleshooting a variety of technical issues our valued customers may have with their Linux systems
- Providing reports and analysis of support issues for product improvement
- Keeping up-to-date on product knowledge
- Miscellaneous job-related duties as assigned, such as product testing and reporting, championing customer feature requests and working with other departments on product information updates
- Excellent communication skills, both written and verbal
- Good organizational and time management skills
- 1 year experience in setting up and maintaining Linux servers (Debian/Ubuntu experience preferred)
- Good troubleshooting and problem-solving skills
- 1 year of bash or Perl scripting experience
- Familiar with fundamental Internet/networking concepts (routing, DNS, DHCP, etc...)
- Familiar with databases (PostgreSQL, MySQL preferred)
- Experience in configuring and troubleshooting mail services
- 1 year experience configuring Apache
- Experience in providing Tier 1 technical support

Interested applicants who reside in the Metro Vancouver area should send their resume and cover letter with

**Job Types**: Full-time, Permanent

**Salary**: From $42,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you resided in the Metro Vancouver Area?
- How fast, in WPM, do you type in English?
- Do you possess the equivalent Linux knowledge level of LPIC-1?

**Experience**:

- IT support: 1 year (preferred)

Work Location: In person

  • Tier 1 Linux

    2 weeks ago

    Vancouver, Canada LinuxMagic Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...

  • Linux & Product Support Specialist - Tier 1

    2 weeks ago

    Vancouver, Canada LinuxMagic Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...

  • Linux & Product Support Specialist - Tier 1

    2 weeks ago

    Vancouver, Canada LinuxMagic Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...

  • Linux and Product Support Specialist

    4 days ago

    Vancouver, Canada mThreat Technologies Inc. Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...

  • Linux & Product Support Specialist

    2 weeks ago

    Vancouver, Canada mThreat Technologies Inc. Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...

  • Linux & Product Support Specialist

    1 week ago

    Vancouver, Canada LinuxMagic Full time

    We’re looking for a Linux & Product Support Specialist to join us at our Yaletown office. Here at LinuxMagic, we’re a group of penguin-loving people who love working in the field of Linux and Open Source solutions with a passion for resolving everyday and extraordinary business puzzles surrounding Internet technologies. LinuxMagic has been a leader in...

  • Technical Support Specialist

    3 weeks ago

    Vancouver, Canada Absolute Security Full time

    Temporary full‑time role covering a 13‑month maternity leave. The Technical Support Specialist resolves (external) customer technical issues in a timely and effective fashion for Absolute’s corporate products using strong customer service and technical skills. Technical aptitude, empathy, and ability to manage multiple concurrent issues are crucial. We...

  • Technical Support Representative Tier 1

    1 week ago

    Vancouver, Canada Motorola Solutions Full time

    Company Overview Motorola Solutions is there for our customers when everything is on the line. In extreme moments when a hurricane lands or when a fire breaks out. And in everyday moments when a package arrives just in time for the holiday or when a child doesnt miss the school bus home. We unify voice, data, video and analytics in one integrated ecosystem...

  • Technical Support Analyst

    4 days ago

    Vancouver, Canada University Canada West Full time

    **Position Job Title**:Technical Support Analyst Tier I **Location**:University Canada West (UCW) - Vancouver, BC **Reports To**:Senior System Support Supervisor **About University Canada West**: University Canada West is an innovative business and technology-oriented, dynamic, and growing institution that was founded in 2005. Based in Downtown Vancouver,...

  • Tier 1 IT Helpdesk Support Specialist

    4 weeks ago

    Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Infoya Full time

    Job Description Job Summary We are seeking a motivated and customer-focused Bilingual Tier 1 IT Helpdesk Support Specialist (French / English) to join our IT team. Support Analysts serve as the primary point of contact for end-users encountering issues or seeking assistance. They respond to inquiries, provide guidance, and ensure that users receive prompt...