13082-digital Navigator

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

**Division**: Integrated Services for Newcomers

**Department**: Settlement & Family Services - ISIP

**Employment Type**: Permanent Full-Time

**Reports To**: Regional Manager

**Job Summary**:
The Digital Navigator coordinates opportunities that support newcomers to access online and remote settlement services with greater confidence and effectiveness. The Digital Navigator mentors through facilitating workshops and drop-in sessions that focuses on digital literacy topics and tools.

**Key Duties and Responsibilities**:

- Facilitates workshops and drop-in sessions on increasing digital literacy and familiarity with accessing remote services
- Provides one-to-one digital coaching to clients
- Facilitates online client registration and accesses for settlement workshops
- Liaises with Community Connections Coordinators
- Coordinates the work of multilingual online volunteer navigator mentors
- Assists creating online volunteer navigator mentorship management processes including: orientation, training and multilingual materials to support client digital literacy, and maintaining online privacy and confidentiality
- Other related duties as assigned by the Regional Manager

**Education, Training and Experience**:

- Bachelor of Education, Social Sciences or other relevant diploma or certification in a related field of study
- Experience and/or relevant training on teaching others how to use computers and the internet
- Experience working with immigrants, live-in-caregivers and/or refugees
- Experience with multicultural clientele and immigrant-related services
- Experience facilitating online webinars and in-person workshops
- Experience delivering one-to-one support services
- Experience coordinating volunteers
- Knowledge of settlement information and resources is an asset

**Job Skills and Abilities**:

- Excellent group facilitation skills
- Excellent project coordination skills
- Excellent interpersonal and intercultural communication skills
- Excellent written and oral communication skills
- Ability to use additional languages are an asset
- Ability to be task-oriented, work independently and in a cooperative team environment
- Ability to work with individuals and communities facing cultural adjustment challenges and multiple barriers
- Ability to design, promote, deliver and facilitate digital literacy webinars/ workshops

**Additional Information**:

- Criminal Record Check Required
- Able to work evenings and weekends as required

**About S.U.C.C.E.S.S.**:
S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people

Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:

- paid time off ‘monthly wellness days’ (up to 12 days per year)
- additional agency holidays (2 additional statutory holidays)
- 3 weeks annual vacation (starting) and up to 6 weeks (maximum)
- company-funded pension (GRRSP)
- extended health & dental plan
- employee & family assistance programs
- access to wellness programs (such as subscription to Headspace), and more

S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.