Program Manager

**About Think Big Services**

We recruit talents for some world-class clients across the globe & industries for IT, Supply chain & more portfolios. We currently have various exciting roles open, especially in the USA & Canada for professionals who are looking to grow with us

**Who We Are Looking For**

The Program Manager will be responsible for managing enterprise-level programs within the Enterprise Technology portfolio. This individual will work closely with various Project Managers, Product Owners to define the project team and assign responsibilities. The Program Manager will also be responsible for developing a consolidated view of the program, and for program deliverables including calendars, cross-project dependencies, risk analysis, stakeholder coordination, and regular communication of status.

Primary responsibilities include guiding process development at a Program team level and managing high-risk, high-impact, strategic projects across a multi-disciplinary, multi-function group of technologists and business professionals. This requires experience communicating across audiences, effectively defining, and utilizing escalation paths, and updating executive stakeholders.

**What You’II Do**
- **Program and Project Management Delivery**

Accountable for driving execution and delivery of moderately complex projects or programs from start to finish

Demonstrates a clear understanding of the program’s vision, objectives, scale, and scope of work, expected outcomes, business value and impact, timelines, roadmaps, resource level requirements

Establishes strong partnerships and engagement with Program or Project Stakeholders

Create full-scale master program and project schedules and communication plans consisting of multiple projects or components

Creates governance practices and protocols to control and monitor the program/projects

Ensure proactive scheduling of key deliverables, milestones, and deliverable tasks

Establish program and project financial forecasts including resource plans and other expense plans

Actively participates in process and practice improvements in the project management environment and serves as a catalyst for project management excellence

Provides management oversight, aligns and leads cross-functional and international project teams to ensure critical day-to-day program/project deliverables progress forward to deliver specified requirements, objectives, and value

Identifies gaps in the project team’s accountability and ownership of deliverables

Fosters a team environment of self-organization, retrospect to learn and adapt with the goal of delivering the highest value to our guests and cast

Drives escalations to remediate risks/blockers impeding vendor’s forward progression, as necessary
- **Financial Management**

Responsible for finance/budget responsibilities for programs of high complexity and large budgets

Analyzes, measures, and recognizes the financial impact of various project actions, participate in analyzing and using financial data to identify key project issues, and maintains budget tracking and monitors budget expenditures
- **Status Reporting**

Prepares program/project status reports to demonstrate project overall health, key performance indicator (KPI), risk, issues, accomplishments, next steps, and escalation requests

Proactively identifies and resolves issues and risks on programs/projects to meet program commitments

Supports executive-level project status presentations and dashboards

Creates data visualization elements to provide a graphic demonstration of project analytics and metrics
- **Communication**

Leads with practicality and wisdom during competing priorities and diverse personalities. Operates as an independent and dynamic program leader. Highly adept at influencing without direct authority

Facilitates Program updates and project team meetings effectively, ensuring the desired outcomes are achieved

Distributes timely and effective Program or project meeting updates and call-to-action updates across project teams

Demonstrates effective communication skills to facilitate project-related conversations with technology senior leaders/managers/directors and service owners alike, and driving tasks and project dependencies to completion across multiple supporting teams

Escalates need for guidance and support to direct manager effectively
- **Project Management Lifecycle Disciplines**

Demonstrated understanding of product and software development lifecycle processes, procedures, and tools and/or thorough understanding of network infrastructure deployment.

Demonstrated understanding of technical project delivery with a focus on Agile delivery and Agile delivery tools such as Jira, Rally, VersionOne etc.

Comfortable at using modern work management and collaboration tools (Smartsheet, JIRA, MS Project on the Web, Confluence, SharePoint/Teams, Slack)
- **Technical Depth**

Strong Technical services working knowledge in one or more do