Warranty Coordinator

As a part of Minto Group, Minto Communities has been proudly building better places for people to live, work and play since 1955. As we continue to grow, our promise remains the same: building a better home through quality craftsmanship, thoughtful design, and an emphasis on healthy environments — built today to last into the future. With over a dozen active high rise projects (and still growing) throughout the GTA in addition to our low rise portfolio, our communities are sustainably built to lower their environmental impact and provide homeowners with a home that is healthier, more comfortable, and more energy efficient.

Minto has been awarded Ontario Green Builder of the Year six times since 2008 (including 2020 & 2021), and named as one of Canada’s Greenest Employers for 2019. We’re proud to have received recognition in our industry, including recent wins from the BILD Awards, OHBA Awards, the ENERQUALITY Awards, and DRHBA Awards,

Our focus on innovation means constantly questioning our own actions and looking for better ways to do things. It’s through our actions, not just our words that our colleagues, partners, customers, and stakeholders associate Minto with the values we live by: Innovation, Partnership, Accomplishment and Courage. That’s why our employees commit to always act in a manner

**You offer will include**:

- Competitive salary
- Annual bonus + benefits effective 1st day +RRSP matching plan + 3 weeks’ vacation
- Tuition reimbursement plans and professional development courses
- Employee recognition platform - Be rewarded by your colleagues for your contributions
- Flexible summer hours
- Many exciting career opportunities

**In this role, you will**:

- Check Tarion portal daily to identify and print any new conciliations, 30 days, year ends or two year inspections
- Review any emergency calls from the previous night or weekend and follow up with home owner and/or trades
- Coordinates repair appointments for Customer Care, Trade Partners and Homeowners, 30 days, year ends, two year, service calls, and or MSD inspections;
- Responsible for processing all Service Tech paper work
- Print “scheduled today” list on a daily basis and contact all Trades to ensure successful work days
- Reschedule any additional follow up appointments that are necessary
- Update DAILY, QAPAD, close calls, add notes make sure booking dates are accurate
- Process invoices in SAP
- Manage vendor cards and the check in check out process
- Send all Trades, weekly, the QAPAD aging report
- Responds and assists with resolving all after sales complaints;
- Tracks and closely monitors all active Customer Care files and ensure they are completed within the set deadlines as indicated by the Tarion Warranty Corporation;
- Provides updates and corresponds with the Tarion Warranty Corporation in regards to files that have been escalated with their office;
- Coordinate all repairs in model homes where necessary;
- Order materials as instructed by Managers/Inspectors/Techs
- Other duties within the scope, spirit and purpose of the job, as requested by management

**We would like you to have**:

- High School Diploma is required or a College Diploma (Construction, Home Building, Administration or related discipline) is an asset.
- A minimum of five (5) years of relevant work experience in customer service role.
- Microsoft Office (Word, Excel), Outlook
- Tarion Warranty Corporation Construction Performance Guidelines and Warranty Coverage is an asset
- Knowledge of construction processes and repair methods is an asset
- Strong knowledge of the Minto New Home Manual is an asset
- Communication skills (listening, verbal and written)
- Problem Solving
- Organizational skills
- Attention to detail
- Customer service focused
- Team player
- Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs._