Coordinator, Warranty Operations

Join to apply for the Coordinator, Warranty Operations role at Canada Goose Address 33 Commander Blvd Scarborough, Ontario M1S 3E7 Canada Location CGS1 Job Title Coordinator, Warranty Operations Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people. Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking. Position Overview We’re looking for a detail-oriented Warranty Operations Coordinator to support our customer warranty program and ensure every repair meets the highest standards of quality. As the first point of contact for product-related issues, you’ll inspect returns, coordinate repairs, and work cross-functionally to deliver quick resolutions for customers while driving continuous product improvement. What You’ll Do Case Management & Repairs: Inspect incoming products to verify authenticity and warranty eligibility. Determine the best repair solution and oversee execution with internal teams and external contractors. Update and track case status in the Warranty portal, ensuring timely resolution. Perform quality checks on completed repairs and provide feedback to improve processes. Materials & Inventory: Manage fabric, trims, and spare parts inventory, coordinating with replenishment teams and suppliers as needed. Conduct fabric color matching and communicate variations to QA and Development teams. Order discontinued materials and maintain pre-made spare parts for seamless operations. Collaboration & Communication: Partner with Production, QA, Product Development, Customer Experience, and external vendors to resolve cases efficiently. Support call centers, retail teams, and global distributors with warranty and spare parts inquiries. Provide insights to cross-functional teams on recurring issues, defects, and product trends. Continuous Improvement: Contribute to the preparation of Product Insights Reports. Share feedback on repairs, manufacturing defects, and product discrepancies to drive long-term solutions. Support training and process updates to enhance operational efficiency and service levels. Let’s Talk About You 2–4 years of experience in manufacturing, quality assurance, or garment operations. Strong knowledge of garment construction, sewing, patternmaking, and textiles. Skilled in MS Office; Salesforce experience is an asset. Excellent communication, organization, and analytical skills with high attention to detail. Able to manage multiple priorities in a fast-paced environment. Goal-oriented, self-motivated, and collaborative. What’s in it For You? A company built on Canadian roots and heritage Your work is recognized with a comprehensive and competitive Total Rewards Program Opportunities for career growth through numerous internal and external programs Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues Inspiring leaders and colleagues who will lift you up and help you grow We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday. We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open. Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com. Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industries: Retail Apparel and Fashion There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com. #J-18808-Ljbffr