Library Service Assistant 3

2 weeks ago

Winnipeg, Canada City of Winnipeg Full time

As an information assistant in Community Connections, you will work with customers of all backgrounds and help create a positive and welcoming library experience for all. You will provide information and support to customers in Community Connections, help customers access library services, and assist with programs.

**As the** **_Information Assistant,_** **you will**:

- Assist customers in person, over the phone, and online with their information needs.
- Determine the information and service needs of customers and refer to other Sections of Millennium Library as needed.
- Instruct customers in the use of the resources of Community Connections, and the Library’s physical and online resources.
- Prepare for and host programs by staff and the scheduled social service agencies in Community Connections, including equipment setup as required.
- Assist in the maintenance of the community resource information area of posters, pamphlets and brochures
- Assist in the creation of booklists, reading guides and other promotional tools for specialized topics as assigned.
- Provide tours and orientation sessions as required.
- Take charge of area in the absence of the Librarian 1 or designate.
- Assist in promoting library collections and services.
- Perform other related duties consistent with the classification as required.

**Your education and qualifications include**:
1. Undergraduate degree or an equivalent combination of training and experience.
2. Demonstrated ability to provide excellent customer-centered service.
3. Demonstrated ability to communicate effectively both orally and in writing.
4. Demonstrated ability in Reference/Reader’s Advisory work.
5. Ability to deal effectively with other staff members.
8. Ability to provide programs for people of all ages and backgrounds.
9. Interest in and/or awareness of trauma-informed library services.
10. Ability to multi-task in a stressful environment.

**Conditions of employment**:

- Must be physically capable of performing the duties of the position (i.e. Must be able to lift boxes and equipment weighing 20-25 pounds, and set up tables and chairs in meeting rooms).
- Lived experience within a First Nation, Métis or Inuit Community is an asset.
- If and when this temporary position becomes permanent, the successful applicant to this bulletin will automatically receive this position and a further bulletin will not be necessary.

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