Integrations Specialist I

"If you are a problem solver who is not afraid to think outside of the box, you are going to love this job. We help our clients to facilitate their workflows by creating automated data integrations; after we are done, what used to take hours now takes just minutes. This job can be challenging but the best part is that the team is always there to support you and share their knowledge and experiences. So whatever challenges you face, you never have to deal with them on your own." Ksenia Naleykina - Integrations Specialist_ Want to know more? Check out what Mark Leci had to say while working on the Integrations Team Mark Leci - Absorb LMS **Key Responsibilities**: - Scoping, implementing, and maintaining data imports and exports using Absorb’s data integration tool. - Gathering and documenting project requirements, confirming project scope, and working with clients to develop achievable timelines and program goals for their LMS implementation. - Managing client projects to completion according to client timelines and requirements. - Delivering training, consulting, and best practice information on Absorb products & services. - Supporting and implementing additional products and integrations such as RESTful API, Single Sign On, CRM/HRM integrations, etc. - Assisting and collaborating with other Absorb teams on technical and data-related issues. - Updating and maintaining internal documentation resources. - Building and maintaining strong client relationships to provide the best possible service experience in every interaction. **Key Requirements**: Minimum Requirements - Minimum 2 years’ experience implementing, training clients, and managing data migrations for a SaaS software company or similar - Strong Communication skills (both written and oral) and presentation capabilities, with an ability to articulate complex technical information clearly to audiences at varying technical levels - Experience implementing, training, and/or managing data migrations for a SaaS software - Strong analytical skills to model and solve complex business requirements and make recommendations on best practices - Able to maintain high-quality service delivery and supporting documentation - Self-driven, able to work independently and with a team Preferred Requirements - Experience with Zendesk, JIRA, and Confluence - Experience with RESTful API, Single Sign On and SQL - Second language, French or Spanish would be considered an asset **Technologies we use**: - Absorb LMS & DMS, SQL (MSSQL), Zendesk, Salesforce, JIRA/Confluence, Calendly. **The Company**: Absorb Software is a learning technology company based in Calgary, Alberta Canada, with offices in London, Dublin, Tampa, Boston and Sydney. Absorb offers both Absorb Infuse, the first Learning Experience Platform (LXP) to offer a true in-the-flow learning experience, and our flagship product, Absorb LMS, an industry-leading and award-winning Learning Management System for businesses, higher education, government and non-profit agencies around the world. Absorb is setting new standards in learning technology and support, fueling companies who believe that people are their greatest asset. We exceed expectations across enterprises, industries and continents, helping people learn at the speed of now and preparing companies for the future of work. How do we do it better? We pay attention to the details and go deep where it matters. Turning a culture of learning into a revenue engine for global titans the world over. Care to join us? **Why work at Absorb Software?** - This position is eligible for participation in Absorb’s Bonus program as outlined in Absorb’s Bonus Program Policy. - RRSP match program. - Employer paid benefits: health, dental and vision. - Professional development plans. - Career progression/internal mobility opportunities. - Inclusive work environment. - Casual dress code. - Volunteering opportunities. - Company/team building events. - Flexible remote working options for selected roles: - This role can be fully remote. We acknowledge and are mindful that our Calgary, Alberta operations are located on traditional territories of the Blackfoot Confederacy (Siksika Kainai), the TsuuT’ina, the Îyâxe Nakoda Nations, the Metis Nation (Region 3) and many diverse Inuit, Métis, and First Nations peoples who make their homes in the Treaty 7 region of Southern Alberta. We recognize their distinctive spiritual relations with the land that supports our home and our business. We are humbled that our office is built upon the generous land that sustained indigenous people for centuries. LI-REMOTE