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Retail Banking Support; Grade Csr

3 weeks ago

Mississauga, Canada SBI Canada Bank Full time

SBI Canada Bank (“SBIC”) is a Schedule II bank and is the subsidiary of India’s largest bank, State Bank of India. The Bank is operating in Canada since 1982 and provides retail and corporate banking services. SBIC has grown organically, spreading its retail and digital banking solutions across provinces of Ontario and British Columbia. We are focussed on growth by further expanding our digital offerings, branch footprint and partnerships.

**Job Title-** **Retail Banking Support; Grade CSR**

**Onsite Role**

Act as a branch support officer in case of Branch staff requirements. Would be required to do Customer transactions face-to-face for a variety of routine to more complex financial transactions. Be a part of the branch team and support them for daily branch operations related activities like:

- Able to travel between Mississauga and Brampton branches.
- Consistently execute appropriate behaviors to deliver a Great Customer experience in the branch.
- Conduct needs-based conversations and offers financial solutions to meet our customers’ needs.
- Process Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, cashing checks, verifying currency, balancing cash drawer, and overnight deposits.
- Balance Automated Teller machines (ATMs) and Cash Recycle Units (CRUs).
- Adhere to safe deposit box procedures/operations and guidelines.
- Service both lobby and phone banking customers
- Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times.
- Accountable for ensuring confidential customer information is securely stored throughout the day.
- Understand the importance of and follow Dual Control.
- Ensures compliance with all regulations, policies and procedures.
- Makes quality referrals to appropriate team members.
- Participates in branch customer outreach, servicing and advice activities.
- Responsible for making sound decisions and timely problem resolution.
- Resolves problems independently, escalating more difficult issues to management.
- Expected to complete all required in-classroom training and on-line training by established due dates.
- Follows all security and audit measures to minimize potential loss.

**Retail Team Support**
- Be well versed with banking systems and processes and participate in improving the efficiency of the retail processes.
- Own and manage key retail projects to ensure that seamless flow and find opportunities to improve the process.
- Understand and refine online processes to ensure better customer experience - branches and customers.
- Liaise with operations team to ensure delivery timelines for the assigned projects.
- Stay updated with market practices on rates across all bank’s products.
- Stay updated with all business initiatives.
- Assist the business team at HO for developing new initiatives.
- Be the first line of contact for any branch queries on data, initiatives, processes.
- Create presentations and decks for any new initiatives for any campaigns that the business is driving.
- Coordinate with IT and operations for any process or workflow improvements.

**Foundational Knowledge and Experience**
- Higher Education (University or College) in business, finance, economics, accountancy or similar area required.
- 6 months+ related experience preferred.
- Superior Customer Service skills
- Well versed with MS Office
- Data Analytics & PowerPoint skills are required
- Strong organizational skills
- Detail-oriented
- Ability to function in a fast-paced and changing environment.
- Excellent communication skills with ability to be concise, clear and consistent.
- The above statements are intended to describe the general nature and level of work to be performed, detailed Job Description/ KPI’s would be provided at the time on onboarding. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified._

While we thank all applicants, only those under consideration for the position will be contacted. If you require accommodation during any stage of the recruitment process, please notify Human Resources at. We encourage applicants from diverse backgrounds that enhances our commitment towards inclusivity and diversity in the workplace. We dedicate ourselves to employment equity and providing accessible employment practices. Any information obtained during the course of recruitment will be used for employment purposes only.

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: $16.55-$20.00 per hour

Expected hours: 37.5 per week

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Mississauga, ON L5B 1M5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2