Customer Service Representative

2 weeks ago

Mississauga, Canada NRI Industrial Sales, LLC. Full time

**Job Title**:Customer Service Representative (CSR)

**Location**:Mississauga, ON

We are looking for a skilled and customer-focused Customer Service Representative to join our team. This role requires a dedicated professional who can provide exceptional customer support across multiple online sales channels and uphold our commitment to customer satisfaction.

**About Us**

At NRI Industrial Sales Inc., our mission is to support a sustainable and efficient global industrial supply chain. As a stocking distributor with over 1 million hard-to-find industrial parts, we assist integrators and suppliers in mitigating shortages and addressing extended lead times. Our longstanding partnerships with tier 1 enterprises have positioned us as a reliable global source for new, used, and obsolete industrial parts, equipment, and machinery.

**Responsibilities**
- Client Assistance: Support consignment clients with day-to-day account activities, ensuring a smooth experience.
- Product Knowledge: Share accurate product details, pricing information, and basic technical guidance with NRI customers.
- Issue Resolution: Resolve order issues quickly and professionally, identifying the cause and suggesting improvements.
- Follow-Up: Confirm customer satisfaction post-resolution and recommend actions to prevent future issues.
- Issue Reporting: Immediately report suspected product issues to senior support staff or management.
- Feedback Analysis: Gather customer feedback to suggest potential service improvements.
- Data Entry: Perform data entry and administrative tasks as needed.

**Qualifications**
- Minimum of 3 years in a customer service role, ideally in an inbound call center environment.
- Proficiency in English (both verbal and written).
- High attention to detail and ability to navigate software platforms.
- Strong multitasking, time management, and organizational skills.
- Technical Proficiency: Advanced Microsoft Office Suite skills (Word, Excel, Outlook, PowerPoint).
- Problem-Solving: Able to suggest process improvements to enhance the customer experience.

**Bonus Points**
- Intermediate proficiency in Spanish.
- Experience with eBay sales.
- Familiarity with the industrial equipment industry.

**Salary**: $50,000 - $60,000 per year, based on experience

**Job Type**:Full-time, Permanent

**Benefits**
- Insurance: Life Insurance, Extended Health Care, Dental Coverage, AD&D Insurance
- Virtual Care: Access to Lumino Health Virtual Care
- Retirement Savings: RRSP with company matching

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