Product Support Specialist

3 hours ago

Edmonton, Canada Insignia Software Corporation Full time

**Title**: Product Support Specialist
**Company**: Insignia Software
**Job type**: In office, 8-5pm, M-F

**Who we are**:
We are a team on a mission to simplify and streamline the work that our educators and librarians do to make knowledge accessible to everyone. Specializing in Library Automation Systems and other education-industry software, we strive to develop and distribute easy to use software solutions that empower the future of schools and libraries.

**Description**:
**Responsibilities**:
This position involves providing support for various software products. Experience in other library automation systems and student information systems is an asset. Experience providing technical support is a definite asset.

Day to day tasks include but are not limited to:

- Working on technical support cases.
- Product enhancement recommendations to improve the product.
- Providing training to customers, either online or in person.
- Responsible for quality control/bug testing of new releases.
- Updating knowledgebase cases and release notes.
- Updating the user manual.
- Updating ShowMe video tutorials.
- Support product development through research and documentation.
- Periodic travel for training, conferences, or onsite visits to customers.

**Qualifications**:

- IT, Comp Sci, Library or related degree. Equivalent experience or diploma will be considered.
- 2-5 years experience preferred.
- Excellent writing and typing skills.
- Someone who both enjoys and excels at problem solving.
- Very knowledgeable on all Microsoft Office products.
- Teaching/Training experience is an asset.

**Salary**: $60,000.00-$75,000.00 per year as well as annual bonus based on performance

**Benefits**: After three-month probation period

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Technical support: 2 years (preferred)

Work Location: In person

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