Lead Implementation Manager

**Job Description**:
Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a **Lead Implementation Manager**. They will be responsible for onboarding insurance agencies onto our payment’s platform, Applied Pay. The Enterprise Project Lead is responsible for the initiation, planning and execution of Applied Pay implementation among our medium to large agency clients.

**What You’ll Do**
- Onboard mid-size insurance agencies to the payments platform from kickoff to launch.
- Develop project strategy and governance.
- Drive change management within the client organization and among their customers.
- Create an execute internal and client communication strategies.
- Coordinate with multiple departments, including internal experts to set-up and train customers on the platform.
- Troubleshoot client issues that may arise as they implement the new payment solution.
- Track and report on the progress of multiple in-flight projects.
- Develop and maintain onboarding materials.
- Develop expertise in our payments solution and stay up to date on changes to the platform.
- Inform product managers of features needed to drive additional usage within the client base.

**What You’ll Need to Succeed**

We’re looking for someone who:

- Can work hybrid from our Toronto office.

Your experience should include some or all the following:

- 5+ years of project management experience in SaaS implementation or customer success
- Strong understanding of the payments and insurance industries preferred.
- Excellent communication and customer service skills
- Ability to work independently and as part of a team.
- Experience navigating ambiguity and adding structure to complex problems.
- Bachelor’s degree in business, finance, or a related field
- We proudly support and encourage people with military experience, as well as military spouses, to apply.

**What You’ll Gain**

Benefits from Day One
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) and/or RRSP retirement savings plans with employer match.

Work-Life Balance
- Competitive paid vacation time and a free day for your birthday
- Personal/sick time
- Paid holidays
- Flex Time
- Volunteer time off.

Empowering Career Growth and Success - We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.

**What We Value**

We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance - safeguarding and protecting what matters most in people’s lives. And there is no more important job than that.

Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation, and military status.

**Who We Are**

For more than 35 years, Applied Systems has created innovative technology for the global insurance industry. Today, we are a rapidly growing software leader that is revolutionizing the way agencies and brokerages succeed.

We are smart and curious people in a tech-first environment that champions bold and powerful thinking. We are transforming a complex industry through digitization, automation, and innovative new partnerships. Together we are driving the industry fearlessly forward.

**EEO Statement**
- Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law._

LI-Hybrid