Implementation Lead/project Manager

2 days ago

Toronto, Canada TapClicks Full time

Description

The TapClicks Platform Enablement Team's mission is to deliver high quality and effective platform onboarding and implementation. Success is measured by on-time client go-lives, high customer satisfaction and long term retention. TapClicks is growing rapidly and is a fast paced exciting place to work where customer success is a strong focus.
The Implementation lead will be responsible for leading client onboarding and implementation projects for TapClicks Enterprise customers delivering high quality customer experience and engaging appropriate cross functional resources to deliver on the solution. This role will require strong project management skills along with some business analysis background and technical acumen.

**Responsibilities**:

- Leads implementation projects for technical systems, software, or solutions on behalf of TapClicks clients
- Develops and manages project plans, ensuring implementation projects deliver on schedule and budget
- Evaluates client needs, Documents workflows and business requirements
- Directs a Junior Business Analyst in best practices for documenting business requirements
- Develops configurations that support business processes, plans and executes on delivery and implementation plans, and tests and troubleshoots final system setups.

Provides training and end-user support during and after the implementation process. May be involved in pre-sales product demonstrations or provide assistance in scoping projects and/or developing proposals.

**Requirements**:

- Strong presentation, project management and problem solving skills required
- Requires a bachelor's degree in a related area and 4+ years of experience participating or leading Enterprise Implementation projects
- Desired requirement: Background in Digital Marketing or Advertising Operations
- PMP certification a plus
- Ability to travel 25% domestically

About TapClicks

TapClicks is a leader in Marketing Reporting, Operations and Search Engine Optimization SaaS solutions for Enterprises, Agencies and Media companies. It has been recognized as #1 fastest growing company in Silicon Valley by Inc 500; the Best Technology Product or Service by MITX and #163 by Deloitte's 2018 Technology Fast 500. TapClicks is the only end-to-end marketing operations platform that allows companies to streamline their marketing operations, manage and optimize campaigns and report progress from any device at any time. TapClicks uses cutting edge technology (big data analytics, Artificial Intelligence and Machine Learning) to continuously deliver innovative solutions to our customers. TapClicks Marketing operations platform is widely used by over 400,000 end customers globally.

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