Property Manager

The Property Manager is responsible for day-to-day customer service and administration of the assigned residential properties in Sault Ste Marie, Ontario. The Property Manager reports directly to the CEO and will be responsible for properties in Sault Ste. Marie.

**Core Competencies**
- Customer Focus
- Communication
- Team Work
- Time Management
- Adaptability/ Flexibility
- Decision Making and Judgement
- Planning and Organizing
- Result Focus
- Accountability and Dependability
- Mediating and Negotiating
- Enforcing Rules and Regulations
- Development and Continual Learning

**Job Duties**
- Act as a liaison between the company and tenants/potential tenants
- Identify leasing prospects, respond to routine leasing inquiries and book showings.
- Handle all move-in and outs
- Negotiate with tenants and collect monthly rent payments
- Demonstrate and promote client driven attitude with internal and external communications.
- Investigate tenant disturbances, violations and complaints in a timely and professional manner
- Assist the legal department with eviction notices and process'.
- Perform regular property inspections including suites, common areas, building exteriors, and landscape.
- Administer and negotiate leases, analyze lease clauses, prepare vacancy reports, enforce tenant compliance and perform landlord obligations.
- Perform background checks on prospective tenants prior to creating a lease agreement
- Coordinate with the accounting department, document lease payments and perform immediate collections of delinquent accounts.
- Responsible for maintaining the status of arrears, maintenance requests and vacancy reports.
- Request for quotes, supervise work and approve invoices for all services required to maintain the properties.
- Ensure 24/7 availability of emergency services.
- Manage tenant relations and coordinate requests for repairs and maintenance, understanding of rent charges, lease issues and other tenant concerns.
- Build sustainable relationships with clients, co-workers, vendors and tenants.
- Participate in meetings that deal with leasing of properties.
- Assist in coordination of customer moves, including key cards, building access and tenant insurance
- Oversee and Coordinate Renovation Projects

**Requirements**:

- A diploma in administration, real estate, finance or related field.
- Minimum 2 years of customer service experience
- Must possess a basic knowledge of the Landlord Tenant Act, and Ontario Standard Lease Agreement.
- Valid driver's license and access to a reliable vehicle is required for travel to various rental properties.
- Ability to understand and carry out industry specific written and oral direction.
- Effective written and verbal communication skills as well as presentation skills.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
- Highly flexible, with solid interpersonal skills that allow one to work effectively with diverse tenants
- Computer literacy required. Must be comfortable with Google, (mail, drive, sheets, docs, meet) Zoom.
- Ability to follow through and complete overlapping projects.
- Strong customer service and troubleshooting skills

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: $17.00-$20.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Night shift
- On call

Ability to commute/relocate:

- Welland, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- property management: 1 year (preferred)

Work Location: In person