Key Account Manager

2 weeks ago

North York, Canada Jacobs & Thompson Full time

**JOB DESCRIPTION (FUNCTIONS & RESPONSIBILITIES)**
- Retain top customers and nurture key relations to protect revenue and help remain competitive.
- Strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit.
- Serves as the link of communication between key customers and internal teams. Acquire a thorough understanding of key customer needs and requirements.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Grow current relationships & develop new customers.
- Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client’s long-term goals.
- Working with design, production, engineering, logistics, managers, other account manager, marketing and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met.
- Resolve conflicts and ensure solutions are successfully and timely delivered to customers and according to their specifications.
- Assist customers and educate them on the benefits of company’s products.
- Ensure achievement of sales target and assigned customer budget.
- Must be comfortable addressing C-suite executives as well as interdepartmental coordination. Able to build engagement with all the decision makers & program management & purchasing.
- Adept at directing customers and managing employees at all levels of business.
- Understand and implement technical sales strategies based on competitive selling within mid-market companies.
- Must have a working knowledge of quoting, BOM and ECN.
- Must be able to travel to visit exsiting and potential clients.
- Other duties as assigned.

**Requirements**:

- A degree, diploma or relevant experience in business, engineering or a related field.
- 1-3 years of experience in sales.
- Skilled negotiation.
- Must have a valid driver's license.
- Excellent communication skills.
- Demonstrates value to customers.
- Strategic approach in managing accounts.
- Analytical and technical skills.
- Excellent client-facing and internal communication skills.
- Process improvement and performance management.
- Leadership and critical thinking

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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