Restaurant Supervisor

**REQUIREMENTS** **You will excel and find happiness in this job if you**: - Have proven exceptional guest service skills - you know what it takes to rally a team to deliver this to every guest on every visit; - Enjoy mentoring people - you’re a natural at supporting staff in their learning, including how to prepare perfect food to standard recipes or customized for guests; - Embrace change - and get excited to rally the team to implement new innovation from A&W; - Have a knack for dealing well with a variety of people; - Have initiative, good judgement and decision making - you’re also responsible, reliable and honest. - Love working in a team - and together as partners to get the job done in a dynamic fast food environment. **Experience**: - Excellent guest service - Competence at all restaurant positions - Leadership experience, including the ability to direct the work of others - Ability to learn quickly - Ability to work as part of a team - Effective communication skills - Ability to multi-task - Basic mathematical skills - Knowledge of the retail environment - Strong interpersonal skills **PRINCIPAL ACCOUNTABILITIES** 1. Builds an outstanding daily Climate on their shift by fostering regular progress toward the achievement of A&W’s Climate Goals. This includes: - Attending or leading all Climate Meetings and daily huddles; - Ensuring the well-being and safety of guests and staff; - Modelling a positive and professional demeanor while working; - Following and enforcing all personnel policies issued (e.g. Discrimination, Harassment, Bullying and Violence Policy, Media Policy, Confidentiality Policy, etc.). 2. Supports Management in building a high performing restaurant team, including: - Training and coaching staff as directed by management by positively reinforcing successful performance, and giving respectful and encouraging coaching as needed; - Following work schedules and maintaining regular and consistent attendance and punctuality; - Providing feedback on staff performance and recognizing alarms or changes in staff morale and communicating to the restaurant manager; - Creating a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance; - May interview new employees. 3. Ensures delivery of an exceptional guest experience by caring for their guests first before anything else. This includes: - Following up with staff during the shift to ensure their delivery of delighting guests with friendly and caring service at every visit, including: - Greeting guests upon arrival; - Serving guests warmly with clear and pleasant communication; - Handling guests’ special requests and allergies with care; - Acknowledging and handling guest concerns with help from - Actively improving the guest experience by learning from and acting on guest connect responses; - Ensuring effective prep, production charts and staff positioning (assigning positions and managing breaks). 4. Executes store operations during scheduled shifts, including: - Opening and or closing restaurant; - Ensuring the restaurant team is achieving A&W operating standards and food safety requirements; - Maintaining a calm demeanor during periods of high volume or unusual events to keep restaurant operating to standard and to set a positive example for the shift team; - Ensuring that all restaurant cash handling standards and procedures are met and followed by the shift team; - Providing quality products consistently for all guests by adhering to A&W recipe and presentation standards; - Follows health, safety and sanitation guidelines and standards for all products; - Inspects kitchen and dining areas and kitchen utensils and equipment to ensure sanitary standards are met; - Requisitioning and inspecting food, supplies, and equipment to maintain stock levels and ensure standards of quality are met. 5. Responsible for financial results on their shift, including: - Ensuring profit targets for food cost and labour cost are achieved on their shift; - Managing cash. 6. Resolves and documents any issues within their realm of authority concerning the restaurant, staff and guests according to restaurant policies. This includes: - Anticipating guest and restaurant needs by constantly evaluating environment and guests for cues; - Moving throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met; - Keeping records, such as amount and cost of meals served and hours worked by employees; - Verifying temperatures, judge appearance and taste of products and check preparation methods to determine quality; - Giving guidance toward improvement and making necessary adjustments for consistency. - Inputting and retrieving data and changing computer procedures using complex series of keypunches to program system. **Salary**: From $14.50 per hour