Customer Experience Associate

2 days ago

Vancouver, Canada Purple Brand Group Full time

PURPLE was founded in 2017 at the intersection of industrial design, streetwear and luxury fashion. A collective of friends and industry veterans set out to launch a collection of men’s denim and luxury basics. Denim is the anchor of the modern man’s wardrobe; PURPLE is dedicated to making that anchor more interesting.

Having found our solid footing in Canada and the US, we have grown exponentially over the past 5 years; now we have our sights set on global expansion.

We are looking for a Customer Experience Associate with open availability and the flexibility to work independently at home as well as in office. This will be a seasonal position with the possibility of becoming a permanent role.

**What you will be doing**:

- Complete operational tasks such as sending orders through to our warehouse and communicating with third party shipping companies and our warehouse staff.
- Accurately update existing orders, monitor inventory, and returns.
- Assist in uploading and updating products and content on Shopify.
- Communicate clearly and efficiently with all departments and customers.

**What you need to succeed in this role**:

- 3 years of experience in a Customer Service role.
- Positive attitude and excellent communication skills.
- Be able to multi-task and have strong attention to detail.
- Ability to work well in a fast-paced environment and under pressure.
- Proven problem-solving skills.
- Previous experience in the fashion/retail industry is preferred.
- Experience working with Shopify, Global-E, or NetSuite will be considered an asset.
- Fluent in a second language will be considered an asset.

If you are excited about the opportunity to join our dynamic team please send us your resume, highlighting the reasons why you think you would be a good fit for our company.

We are an equal opportunity employer; all employment is decided on the basis of qualifications and business need.

**Job Type**: Seasonal

**Salary**: From $40,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Experience**:

- customer service: 3 years (preferred)

Work Location: Hybrid remote in Vancouver, BC

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