Customer Experience Associate

OverviewCustomer Experience Associate - Cantonese and/or Mandarin language skills an asset at TD. Location: Vancouver, British Columbia, Canada. Hours: 15. Line Of Business: Personal & Commercial Banking. Pay Details: $22.50 - $28.33 CAD. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job DescriptionDepartment Overview: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.In This Role, You Will:Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD''s Code of Conduct and EthicsUnderstand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential mattersRespond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessaryAchieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate mannerConnect personally with customers to advise them appropriately and clearly on banking solutions and processesHelp build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance developmentAssist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activitiesDeliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellenceJob RequirementsHigh School diploma and/or 1+ years of relevant experienceUndergraduate degree or equivalent is an assetStrong administration, organizational, planning and time management skills to work in a fast-paced environmentHands on knowledge of using MS Office (Word, Excel, and Outlook) and internetA go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing prioritiesA dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective mannerWho We AreTD is one of the world''s leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.We are committed to being a leader in customer experience and provide regular leadership and development conversations, mentorship, and training programs to help you grow. Our Total Rewards package includes base salary, variable compensation, benefits, retirement plans, paid time off, banking benefits and discounts, career development, and recognition programs.Additional InformationThis job opportunity is subject to provincial regulations for employment purposes. Accommodation requests for interviews are welcome. Language Requirement (Quebec Only): Sans ObjetSeniority levelEntry levelEmployment typePart-timeJob functionOtherIndustries: Banking #J-18808-Ljbffr