Customer Service Specialist
2 weeks ago
Customer Service Specialist (Facilitator)-Bilingual (FR/EN) We are currently hiring part-time (30hr/wk) and casual Facilitators based out of Regina Airport. **Why Paladin?** **Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.** - You receive top industry wages - You have the opportunity to advance and grow your career - You receive comprehensive benefits **What do Facilitators do?** **With your commitment to providing exceptional customer service and ability to communicate in both English and French, you will support a positive passenger experience by**: - Proactively identifying opportunities to assist passengers through the screening process - Understanding and communicating CATSA Standard Operating Procedures (SOP’S) to passengers in both English and French - Utilizing your bilingual (French/English) skills to communicate with passengers throughout the entire screening process in the passengers preferred language - Providing support to passengers who require assistance due to special needs such as mobility or hearing/vision loss - Offering physical support of passenger belongings where required - Understanding the screening process for passengers travelling with sacred or spiritual items and ensuring the screening process is accommodated in accordance with CATSA SOP - Liaising closely with the checkpoint team of Screening Officers and Managers to deliver exceptional customer service - Building, maintaining and delivering understanding of diversity and inclusion principles and cultural awareness **What you bring to PASS**: - Demonstrated experience working in a fast-paced customer facing role for a minimum of 1 year - Fluent and French and English - Experience working under pressure in a heavily regulated environment - Exceptional ability to communicate simply, clearly and effectively with diplomacy - Ability to deliver exceptional customer service while demonstrating empathy and active listening skills - Ability to understand and describe the screening process to passengers as required - Experience adapting to customer needs and providing effective solutions or options where appropriate - Experience or knowledge of Accessible Transportation for Persons with Disabilities Regulations (ATPDR), Official Languages Act (OLA), American Sign Language (ASL), and familiarity with principals of diversity and inclusion / cultural awareness are all considered to be strong assets - Physical ability to support passengers with reduced mobility and their belongings - Physically able to stand and walk for extended periods - High School Diploma/GED - 18 years or older - Canadian Citizen or Permanent Resident - Ability to obtain Transport Security Clearance and other advanced clearances as required - Open availability to work any required shift in a 365, 24/7 environment The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet you La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions" Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer
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Customer Service Specialist
2 weeks ago
Regina, Canada NCRi Inc. Full time**Who Are We?** CXAi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions. Our...
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Customer Service Specialist
2 weeks ago
Regina, Canada Convoy Supply Full timeDental Insurance - Disability Insurance - Health Insurance - Life Insurance - Weekdays - 8hr - Days **CUSTOMER SERVICE SPECIALIST** **Join Our Team at Convoy - Where Your Career Builds as Strong as Our Materials!** Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada,...
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Customer Support Specialist
2 weeks ago
Regina, Canada We An-Ser Full time**Immediately hiring Part Time Customer Support Specialists at We An-Ser Communications Group!** What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the...
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Customer Support Specialist
7 days ago
Regina, Canada We An-Ser Full time**Immediately hiring Part Time Customer Support Specialists at We An-Ser Communications Group!** What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the...
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Customer Support Specialist
2 weeks ago
Regina, Canada We An-Ser Full time**Immediately hiring Full Time Customer Support Specialists at We An-Ser Communications Group!** What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the...
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Customer Support Specialist
1 week ago
Regina, Canada We An-Ser Full time**Immediately hiring Full Time Customer Support Specialists at We An-Ser Communications Group!** What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the...
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Appliance Parts Specialist
1 week ago
Regina, Canada Shaughnessy Appliance Service Ltd. Full time**NOW HIRING - Appliance Parts Specialist** **Join Our Team of 16 Technicians!** We are looking for a **motivated and organized Appliance Parts Specialist** to join our growing service team. **Key Responsibilities**: - Look up parts for all major domestic appliances - Handle shipping and receiving of appliance parts - Provide counter parts sales and...
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Call Customer Service
4 weeks ago
Regina, Canada Eric's Burner Service Inc. Full time_**Role Accountabilities**:_ - Take Inbound calls in relation to Operational enquiries and to enter bookings - Make outbound calls to advise of completion of jobs - Meet KPI Grade of Service - Provide exceptional Customer service with the ability to handle customer complaints - Act as escalation point for more complex calls - Ensure escalation immediately...
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Bdc Service Specialist
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Regina, Canada Capital Automotive Group Full time**A_re you Sales driven? Do you enjoy communicating with customers? Do you have a passion for the automotive industry? _**_Then we have a Permanent Full-time position open for an individual like yourself. We are looking for a **Service Specialist **to join our Business Development Centre**!**_ The **Service Specialist **will assist Capital Auto Group's...
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Customer Service
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Regina, Canada On Time Service Corp Full time**WATCH & JEWELLERY SERVICE - HUDSON'S BAY REGINA - CORNWALL CENTRE** As a Retail Sales & Service Advisor for our watch & jewellery service center in Hudson’s Bay, your duties include: - watch battery installation, - strap & band installation and adjustments - minor on-site repairs - assess customer needs and offer appropriate service advice - encourage...
