Job Id #31235: Intensive Case Manager

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- ** Job ID #31235: Intensive Case Manager (up to 2 Vacancies)**:

- **Union**: CUPE 5167
- **Job Descript**ion ID #**:
Reporting to the Supervisor, Community Support, the Intensive Case Manager is responsible to help tenants maintain their housing and achieve an optimum quality of life through development of trauma informed case plans that will enhance life skills, address health and mental health needs and build capacity.

Intensive Case Managers provide support to those tenants who are at a high risk of eviction due to issues that impact their ability to maintain housing. These include, but are not limited to mental, physical and emotional health concerns, addictions, trauma, excessive clutter, concurrent disorders etc. ICMs conduct assessments, build life skills to maintain housing, facilitate referrals to community service agencies, assist with conflict resolution, provide crisis intervention where necessary, and help tenants navigate the CHH system.

Responsible to work collaboratively with the CityHousing Hamilton Community Safety Team and Tenant Services Team, as well as all other sections within CityHousing Hamilton/City of Hamilton and a wide variety of community partners, agencies and organizations.

**GENERAL DUTIES**

Provides early identification and intervention with high needs tenants who are at a high risk of eviction.

Assesses, investigates, resolves and/or refers issues and concerns of a diverse and often vulnerable tenant population using tact and diplomacy.

Provides tenant-centred services driven by strength-based Service Plans, developed in collaboration with the tenant. Reviews service plans monthly.

Maintains a case load of 25 to 30 high needs tenants who are accepted on a referral and assessment basis.

Works closely with site team to problem solve and intervene in complex situations.

Supports Tenant Service Coordinators and works with community agencies in acute crisis interventions as necessary.

Focuses on working closely with tenants to help them build life skills needed to maintain housing. This can include housekeeping, budgeting, attending appointments, understanding lease agreements and obligations, etc.

Reduces client barriers to health, social, financial, addiction, recreational and educational programs and supports through advocacy both within CHH and with community agencies.

As a representative of CityHousing Hamilton, actively participates in community and in-house initiatives, multi-agency networking/case conferencing to ensure effective service delivery for hard to serve individuals.

Ensures strict confidentiality of all information received. Ensures all information is accurate and up to date.

Attends Landlord and Tenant Board hearings and evictions as required.

Enters data into the tenant databases (NORTHGATE). Compiles, prepares, and formats reports utilizing the Northgate system relating to all activities with tenants. Completes statistical reports as required.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Performs other duties as assigned which are directly related to the major responsibilities of the job.

**QUALIFICATIONS**
- Demonstrated thorough knowledge of social housing issues which includes related policies, programs and objectives normally obtained through a two-year Community College Diploma or Degree in Social Service Worker, Social Work or related discipline plus significant relevant work experience.
- Previous work experience in social services an asset.
- Demonstrated experience working with vulnerable populations including, those living with addictions, mental health concerns, physical, cognitive and emotional disabilities, psychiatric illness, trauma, concurrent disorders, imminent homelessness, poverty and gender-based violence.
- Demonstrated experience providing person-centered, trauma-informed, anti-racist anti-oppressive informed services and supports to individuals with diverse experiences and identities.
- Demonstrated solid understanding of Housing Services Act, Social Housing Reform Act 2000, Residential Tenancies Act and related legislation. Working knowledge of social housing operations, (including basic rent-geared-to-income calculations).
- Knowledge of local community resources such as,