Supervisor Payroll Shared Services

**Division**:

- Human Resources

**Important Notices & Amendments**:
**SALARY IS CURRENTLY UNDER REVIEW**

**This position**currently falls within our hybrid model**, allowing the employee to**typically**work**a minimum of**50% of**your** time**at your regular work location and the other 50% of time at home.**

**About Us**:
Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

**Don’t have every qualification?**

**Job Summary**:
Reporting to the Associate Director, HR Operations and Systems, the Supervisor Payroll Shared Service will be the primary and dedicated point of contact for our shared service clients, provide operational support and leadership for internal staff, act as business analyst for third party software including new development, and complete complex analysis, reporting and calculations.

**Education**:

- Post-secondary diploma in Human Resources, Accounting, Finance, Business Administration or related field
- Post-secondary degree in Human Resources, Accounting, Finance, Business Administration or related field is preferred
- An equivalent combination of education and experience may be considered.

**Knowledge**:

- Minimum of 5-10 years experience working within a complex, multi-union payroll and/or Human Resources department, preferably municipal or public sector environments that include shared service partners
- Payroll Compliance Practitioner (PCP) is required
- Certified Payroll Manager (CPM) is preferred
- Certified Human Resources Professional (CHRP/CHRL) is an asset
- Knowledge of Privacy legislation, Employment Standards Act, Income Tax Act, Canada Revenue Agency reporting requirements, and pension and benefits administration
- Strong working knowledge of Human Resources Management Systems, Payroll and time entry systems
- Understanding of the Ontario Pension and Benefits Act and/or Ontario Municipal Employees Retirement System is preferred

**Responsibilities**:
**Leads and supervises the organization’s shared service payroll delivery, benefit and pension administration activities, ensuring consistent delivery of service excellence, operational efficiency and compliance. (30%)**:

- Maintains and reviews the integrity, reliability, and timeliness of payroll, benefit and pension related information with adherence to statutory and other reporting requirements.
- Responds to escalated inquiries from both internal staff and external shared service clients and ensures appropriate resolution.
- Supports payroll and human resource information systems and related processes, aligning business processes with need, while ensuring overall source data integrity and records management.
- Complete complex calculations and analysis to support day to day payroll, benefit and pension administration, reporting and annual processes and renewals.
- Lead year-end processing, collective agreement implementations, and other projects as required.
- Oversees regular auditing and validation of pension earnings, contributions and service for all enrolled members. Ensures accurate and timely reporting, including in-year and year-end pension reconciliation and reporting. Assesses and mitigates risk in the administration of the pension plan in consultation with client.
- Oversees benefits administration, reviews and audits all related payments, reconciliations and reporting.
- Leads and supports annual benefits renewals, projects and implementation.
- Manages vendor performance, monitoring service levels, investigating and resolving complaints, and non-routine inquiries.
- Partners with appropriate Niagara Region staff on policy, program and shared vendor matters.

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